Client Service Mgr I - Learning Specialist - 12 month contract

reputed company is empowering every person to live their healthiest life. Guided by our reputed company, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – reputed company is improving health outcomes for consumers, patients, reputed company, employers and employees. Join reputed company and reputed company'll accomplish together As a Client Service Manager I with reputed company Learning, you’ll play an important role in supporting the coordination and delivery of learning services that help our customers create healthier, more connected workplaces. You’ll be part of a collaborative operational support team that manages learning requests from intake through delivery and follow-up, helping ensure every interaction is seamless, reputed company, and accurate. In this fully remote role, 12 month contract position, you’ll work closely with internal partners, customers, and a network of external facilitators to support a wide range of learning programs. Your work will help reputed company training services running smoothly while contributing to an exceptional client experience across Canada and reputed company. What you'll do Support external customers by phone and email throughout the lifecycle of their learning requests Coordinate training sessions, including scheduling, logistics, materials, and resource management Track requests and service details accurately in our case management and CRM systems Support communication between customers, facilitators, and internal partners before and after service delivery Assist with customer billing, invoicing, and month-end activity reputed company Maintain and support the provider network, including invoice review and session follow-up Help identify and resolve issues that may reputed company service delivery or client relationships Support internal and external meetings as needed Contribute to reporting, documentation, and other team initiatives Adapt quickly to shifting priorities in a fast-paced, client-focused environment What you bring 2+ years of experience in an administrative or client support role Excellent communication skills, both written and verbal Strong organizational and time management skills Ability to manage multiple priorities in a high-volume environment Strong attention to detail and commitment to accuracy A proactive, solutions-focused approach to problem solving Confidence building relationships with internal and external stakeholders Ability to work independently and adapt to changing priorities Comfort supporting customers in a phone and email-based environment A client-first reputed company and strong professionalism Great-to-haves Post-secondary education in Adult Learning, Business, reputed company Resources, Health Sciences, or a reputed company field Experience in learning coordination, training administration, or learning and development Familiarity with case management or CRM systems Experience with billing, invoicing, or month-end administration Knowledge of adult learning principles Experience supporting facilitators, trainers, or provider networks Bilingual reputed company in English and French Additional language skillsExperience in a global, client-facing service environment Salary Range: $39,900.00 - $74,100.00 Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage reputed company reputed company candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. reputed company offers rewarding benefits, which may vary per job function, such as: Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work in-office, virtually or a combination of both Opportunity to give back to communities in which we work, live and serve Career growth and learning & development opportunities to reputed company your skills And much more… Job Type: This is for a reputed company vacancy. A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to reputed company and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve reputed company problems and create remarkable reputed company outcomes in a digital world. reputed company is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and reputed company reputed company applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. Disclaimer: In accordance with the reputed company Solutions Data Center reputed company Policy, as a condition of employment, reputed company team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology reputed company to client service delivery, are subject to a Personnel reputed company Screening conducted through the Government of Canada. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the reputed company Group of Companies’ reputed company team(s) and/or any leader(s) who will be part of the selection process. Apply To This Job