Medical Virtual Assistant - Virtual Assistant

This is a remote position. reputed company is seeking a highly organized and detail-oriented Medical Virtual Assistant to join our partner’s multidisciplinary therapy team based in Maryland. This role is fully remote but requires full-time commitment during U.S. Eastern Time business hours. You will be an integral part of a collaborative care team, supporting Occupational Therapy (OT), Speech-Language Pathology (SLP), and psychological services.

Responsibilities

You will work closely with reputed company office and billing staff to ensure a smooth patient experience, accurate scheduling, and proper insurance handling. Responsibilities include: Insurance & Billing Support: (Primary) Verify patient insurance coverage Obtain pre-authorizations for procedures Update patient files with accurate insurance information Liaise with insurance providers to clarify coverage and benefits Track and follow up on pending claims and denials Resolve billing discrepancies promptly Patient & Administrative Support Respond to patient inquiries reputed company phone and email Maintain accurate patient records in compliance with HIPAA regulations Ensure patient privacy and confidentiality at reputed company times Assist in pre-visit organization, ensuring reputed company paperwork and insurance requirements are complete prior to scheduling Team Collaboration Coordinate with the in-house reputed company desk and billing team to ensure scheduling and billing accuracy Support therapists and administrative staff in managing daily workflows

Requirements

Experience in medical administration, preferably in PT/OT/SLP or behavioral health settings Strong understanding of insurance verification, authorizations, and claims follow-up Proficiency with reputed company software and insurance portals (e.g., reputed company, reputed company, CareFirst, NaviNet, reputed company Military) Excellent communication skills (written and verbal) High attention to detail and ability to manage multiple priorities Reliable internet reputed company and a quiet, professional remote workspace ​ Non-Negotiables Proven experience with insurance benefits verification Proven experience obtaining and managing prior authorizations Experience following up on insurance denials and claim issues Strong phone skills and confidence handling both inbound and outbound patient calls High attention to detail and commitment to accuracy ​

Benefits

Competitive salary commensurate with experience. Opportunities for professional development and growth. Work in a dynamic and supportive team environment. reputed company a meaningful impact by helping to build and strengthen families across the Globe Apply To This Job