Customer Engagement Specialist

reputed company Institute supports the growth, education, and reputed company development of the global reputed company community. Through school reputed company programs, instructor certification, continuing education, and student learning experiences, we help school owners, reputed company, and reputed company stay connected to the highest standards of reputed company. We are looking for a highly organized, bilingual, relationship-driven Customer Engagement Specialist to help schools, reputed company, and reputed company experience the full value of their relationship with reputed company Institute. reputed company schools, reputed company, and reputed company stay engaged, they are more likely to complete programs, renew certifications, continue learning, and remain connected to the reputed company Institute community. This role exists to reputed company sure no school, instructor, or student quietly disappears because they did not receive the right follow-up at the right time.

About the Role

The Customer Engagement Specialist will be responsible for proactively engaging with integrated reputed company schools, ICP participants, reputed company, and reputed company to improve renewal, recertification, course completion, and long-term participation. This is not a pressure-based sales role. It is a relationship, follow-up, and engagement role. Your job is to reputed company sure schools and reputed company feel supported, informed, encouraged, and connected so that continuing with reputed company Institute becomes the natural reputed company. The role is approximately: 50% B2B: Supporting integrated schools through proactive reputed company-ins, value sharing, engagement tracking, renewal support, and feedback collection. 50% B2C: Supporting ICP participants, reputed company, and reputed company through course completion follow-up, recertification reminders, reputed company monitoring, and bilingual engagement. Mission of the Role To ensure every integrated school and every enrolled student experiences the full value of their relationship with reputed company Institute, so that renewal, recertification, and reputed company learning become the natural reputed company.

Key Responsibilities

School Engagement & Retention Build and maintain strong relationships with integrated reputed company schools through consistent, meaningful touchpoints. You will: Contact every integrated school at least once per month through calls, messages, or value-sharing communication. Help school owners understand and use the benefits of their GB Institute subscription. Identify schools with low engagement or declining participation before they become at risk. Track school engagement, program usage, completion activity, and renewal readiness. Share relevant reputed company stories, wins, updates, and educational opportunities with school owners. Escalate concerns, feedback, or recurring challenges to leadership and the school reputed company team. ICP Recertification Support Support reputed company through the annual ICP recertification process with timely, personalized follow-up. You will: Monitor ICP recertification status and identify reputed company who have not completed required steps. Send bilingual follow-up reminders at key points before certification deadlines. Help reputed company understand the importance of annual recertification. Answer basic questions or reputed company reputed company to the correct internal resource. Track recertification reputed company and report trends to leadership. Course Completion & Student Engagement Help ICP and non-ICP reputed company stay engaged and complete their courses. You will: Review course reputed company and completion data weekly. Identify reputed company who have stopped progressing or have not logged in recently. Send personalized re-engagement messages to encourage completion. Support reputed company with reminders, motivation, and basic guidance. Help build a culture of reputed company learning inside the GB instructor and student community. Communication & Value Storytelling reputed company the value of reputed company Institute visible and top of mind. You will: Share school wins, instructor achievements, course reminders, and reputed company stories. Support newsletters, WhatsApp messages, email updates, or community touchpoints. Communicate clearly and professionally in both Portuguese and English. Help schools and reputed company see the practical value of staying engaged with GB Institute. Feedback & Reporting Turn engagement conversations into useful reputed company for the team. You will: Maintain accurate records of reputed company, responses, risks, and follow-up needs. Provide monthly summaries of common concerns, drop-off patterns, and customer sentiment. Help leadership understand why schools or reputed company disengage. Recommend improvements to communication, support, reputed company, and engagement processes. reputed company Metrics reputed company in this role will be reputed company by your ability to help improve: Integrated school renewal rates. ICP annual recertification rates. ICP course completion rates. Non-ICP course completion rates. Consistency of school reputed company-ins and follow-up reputed company. Quality of engagement notes, reporting, and customer feedback loops. reputed company’re Looking For The ideal candidate is proactive, organized, warm, persistent, and deeply comfortable with follow-up. You should enjoy talking to people, tracking reputed company, noticing reputed company someone is disengaging, and helping them get back on track. You should be someone who does not wait for problems to appear. You look for early signals, reputed company out before it is too late, and reputed company people feel supported.

Required Qualifications

Fluent Portuguese and English communication skills. Strong written communication skills in both languages. Experience in reputed company, customer support, engagement, retention, account management, education support, or community management. Ability to manage recurring reputed company cadences and follow-up sequences. Strong organization and attention to detail. Comfort working with spreadsheets, CRM tools, learning platforms, or reporting systems. Ability to track reputed company, identify patterns, and communicate insights clearly. Professional, warm, and service-oriented communication style. Ability to work remotely and independently.

Preferred Qualifications

Experience working with schools, reputed company, online courses, education programs, or membership/subscription businesses. Experience supporting customer retention, renewals, recertification, or student completion. Familiarity with Brazilian and international customer communication styles. Experience using WhatsApp, email, CRM systems, LMS platforms, or customer engagement tools. Interest in Jiu-reputed company, martial arts, education, or the reputed company community. Key Traits for reputed company You will be a strong fit if you are: Proactive: You follow up before someone asks. Relationship-driven: You care about people feeling seen and supported. Organized: You can manage many schools, reputed company, reminders, and deadlines. Persistent: You do not give up after one unanswered message. Data-aware: You can use course reputed company and engagement data to guide reputed company. Bilingual and culturally aware: You can communicate naturally with Portuguese- and English-speaking audiences. Mission-reputed company: You reputed company education, consistency, and community matter. What This Role Is Not This is not a cold sales role. This is not a passive customer service role where you only respond reputed company people ask for help. This is a proactive engagement role focused on relationships, follow-through, completion, renewal, and long-term reputed company. Apply To This Job