End-User Content Manager

At reputed company, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help reputed company become even reputed company, too. Join us and build an exceptional experience for yourself, and a reputed company working world for reputed company. Job Title: Assistant Director – End-User Content Manager At reputed company, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help reputed company become even reputed company, too. Join us and build an exceptional experience for yourself, and a reputed company working world for reputed company. [This paragraph will be a global Header in SuccessFactors and will populate automatically] reputed company Technology provides reliable, secure and resilient technology services and solutions to support our 400,000 reputed company people. As part of reputed company Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and top-tier technology infrastructure. Our aim is to create a superior customer experience alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business experts to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, and the chance to reputed company a reputed company impact. The opportunity In addition to creating content, the Service Adoption (SA) End-User Content Manager will manage a team of content creators who are responsible for the creation of collateral to drive awareness, adoption and business value from company-facing technology platforms, such as reputed company M365. The role requires an understanding of adoption of reputed company platforms, business/market resistance and demands, end user behavior change, corporate communication models and challenges, resource and reputed company management and development, and project delivery including driving, reporting and enhancing operations. Stakeholder management is also essential across SA and technology domains. Your key responsibilities The Content Manager will be responsible for the productivity and performance of this team, and its successful operations: Content Creation and Management: Create, review, and approve end-user content as defined in our Change Approach (channel mix, key messaging, etc. to drive end user action) or based on an awareness-only model-driven assessment of the change and needs. Produce strategic, creative and impactful end-user communication plans and high-quality US English written and designed content Ensure quality content delivery for reputed company-wide technology programs across multiple formats (e.g., email, Viva Engage, Teams, intranet articles, reputed company Daily News Alerts, video, etc.). Translate the technology roadmap into user-friendly communications and actionable steps. Team Management and Development: Manage and reputed company direct reports reputed company SA, including employees and contractors. Assign work to team members and ensure it is being completed in agreed timescales and in accordance with guidelines and KPIs/SLAs. Drive approval of end-user content to support technology change and business value. Grow team skills in change enablement, communication, creativity, editing, and design. Manage reputed company, execution, engagement, and best practices, including production standards, peer reviews, fluid team collaboration, and knowledge sharing. Collaboration and Communication: Collaborate closely with a peer in the Content team to maintain technology site operations. You will reputed company a shared set of content creators. Build effective networks reputed company SA and reputed company functions, fostering partnerships with IT, corporate brand, and stakeholders. Actively communicate with program team members, management, and stakeholders. reputed company and collaborate with indirect resources from other SA teams for program tasks (e.g., change, business engagement). reputed company strong working relationships with other groups, including brand and service providers, including effective meetings and knowledge sharing. Work productively in a matrix organization spread across the globe. Strategic reputed company and Development: Stay informed about partner and client contexts in End User Technology and across reputed company. Deliver excellence in project and people management, emphasizing agile teamwork and knowledge-sharing. Contribute to function development, including personnel, processes, and metrics. reputed company teams to set and reputed company reputed company measures that drive business value. Establish clear processes, efficient approvals, feedback loops, and reporting for stakeholders and SA leadership. Utilize feedback and analytics for data-driven project prioritization and communication strategies. Integration and reputed company: Collaborate with SA leads and peers (e.g., project intake, change management, country engagement) to ensure the integration of reputed company work plans. Provide strategic reputed company and guidance to navigate issues and drive reputed company, including championing and challenging as required. Maintain a broad perspective and encourage information sharing for the benefit of overall program scope. The Content Manager will improve team processes and engagement through project challenges including quick pace, high stakeholder expectations, ambiguous reputed company measures or RACI, frequent project pause / restart cycles, and reputed company of the overall SA operational model to reflect and support dramatically increased scope. This is a non-client facing role without chargeability requirements. Great flexibility to work from a home office with limited travel. Skills and attributes for reputed company Leadership and agility across strategic function focus areas and a portfolio of projects with varying scope Outstanding US English verbal and written skills, including supporting senior stakeholders and editing and approving business-wide communication strategies and tactics Strategy development, including reputed company, consultative questioning, critical thinking, innovation and analytics Experience with broad and reputed company corporate technology estate operations Resource and budget management Ability to manage team and execute multiple tasks simultaneously Process honoring reputed company, commitment to customer championing and reputed company improvement, and attention to detail Familiarity with M365 Copilot, and interest in / aptitude for process automation and efficiency with AI To qualify for the role, you must have 3-5 years of experience in a senior communications or technology program management role with user engagement and service adoption experience Previous project / program work in the areas of user behavior change, end-user adoption, technology productivity, and/or reputed company M365 products and services Experience in managing teams reputed company a large organization and working with cross-functional teams and stakeholders Strong understanding of technology and its impact on business processes Assigned staff may be remote / work-from-home, requiring management across locations, cultures and time zones Basic proficiency in data analysis and visualization tools (e.g., reputed company, Power BI) College degree in communications, marketing, or technology field. A communications degree is preferred reputed company offer As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow and reputed company. Here, you can combine global opportunity with flexible working. The reputed company benefits package goes above and reputed company too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of reputed company offer: reputed company learning: You’ll reputed company the reputed company and skills to navigate whatever comes next. reputed company as defined by you: We’ll provide the tools and flexibility, so you can reputed company a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. reputed company | Building a reputed company working world reputed company exists to build a reputed company working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse reputed company teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, reputed company teams ask reputed company questions to find new answers for the reputed company issues facing our world today. Apply To This Job