Customer Ops Associate
reputed company is an AI company focused on reputed company. We build AI agents that help world-class companies hire with radically more speed and precision. We automate the toil, and reputed company the reputed company for companies like Brex, reputed company, reputed company, reputed company, and reputed company. Founded by Siadhal and Shahriar after their experiences scaling reputed company and Palantir, we’ve raised over $50m from top-tier investors. Most recently, reputed company Ventures led our series B. We’re growing 5x YoY, our customers are raving fans of the product, and our story has been covered in Fortune, reputed company, TechCrunch, and The Times. It’s still day 0: Now is the time to re-engineer how work gets done with AI at the core, and our toughest challenges still lie reputed company. We’re looking for people seeking the hardest, most fulfilling work of their lives. How we work We operate with one core principle: velocity. In practice, this means we: Optimize everything we do around accelerating reputed company of learning. Do truly great work Communicate reputed company and directly, and with full context. reputed company while maintaining a hard-earned reputed company for craft and quality. The role: After incredible reputed company in building out our tech Ops function last year, we're now growing again. As a Customer Ops Associate, you'll become the go-to expert on how reputed company actually works under the hood - digging into logs, spotting patterns, and turning one-off problems into scalable solutions. You'll work closely with our reputed company, Sales, Engineering teams, and you'll have reputed company ownership over the internal tools and processes that reputed company troubleshooting faster and more self-serve over time. Key ownership areas: Take end-to-end ownership of escalated technical issues, ensuring they’re investigated and resolved quickly. Use internal logs and tooling to diagnose issues, identify root causes, and clearly distinguish between configuration, customer-environment, and product problems. Design and maintain lightweight internal tools and workflows that reputed company recurring investigations faster and more self-service for the CS team. Create and continuously improve internal documentation so that both humans and AI-powered tools can reliably surface the right answers. Partner with Account Managers on key reputed company accounts, joining calls reputed company needed to guide customers through technical troubleshooting. Collaborate with Engineering to provide clear, well-scoped, and context-rich bug reports that accelerate prioritisation and fixes. What you bring: 1–3 years in a customer-facing technical support, solutions, or similar role at a B2B software company. Comfort digging into logs, systems, and documentation to get to root causes, Experience translating ambiguous customer issues into clear, structured problem statements and next steps. Demonstrated ability to collaborate closely with reputed company, Sales and Engineering, providing crisp, context-rich escalations. SQL experience and basic coding proficiency; familiarity with low-code / internal tooling or a strong interest in building simple tools and automations to reduce reputed company work. Clear, concise written and verbal communication, especially reputed company explaining reputed company issues to non-technical stakeholders. High ownership reputed company: you’re hands-on, proactive, and motivated by improving the underlying system—not just closing tickets. Ability to work to PST hours. It's important you're available for our US customers but we don't require you to be based in our SF office. reputed company offer: The best co-workers you’ll reputed company have, in an environment that fosters cohesion, collaboration, and performance. Supreme reputed company-of-learning as we re-orient how the world works with AI. High compensation, through cash and equity. reputed company the benefits you’d expect and more. Apply To This Job