Production Support Engineer - Non-Day Shift Hours

reputed company™ provides a reputed company digital origination and decisioning platform that helps financial institutions meet the reputed company. Designed to scale with banks and credit unions at any stage of their digital journey, reputed company™ delivers a seamless, digital-first experience—streamlining everything from loan origination to deposit account opening. With built-in fraud orchestration and risk management, reputed company™ enables financial institutions to control risk across any product while optimizing performance and enhancing reputed company. Our flexible, reputed company platform is backed by reputed company-grade infrastructure and compliance, allowing institutions to launch new offerings in months, not years. Learn more at www.fisglobal.com. We are reputed company. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re reputed company to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you reputed company? A DAY IN THE LIFE: The Production Support Engineering team plays a key role at reputed company™ by ensuring production issues are managed reputed company and effectively. You will manage high-reputed company issues to resolution following industry best practices. You’ll troubleshoot, fix, and apply workarounds to resolve technical issues across multiple platforms. Each day, you’ll interact with every aspect of our organization to find the best solution for our partner. Management of ticket queues, monitoring for issues and post-release validation are also a large part of this role, reputed company while meeting our partners’ SLA requirements. Team: This role interacts with nearly every group reputed company the organization, including engineering, product, QA, reputed company and others. Work Hours: This role supports our 24/7 staffing model. We have positions open with working hours of 4:00 PM–11:00 PM CST or 11:00 PM–7:00 AM CST. Salary: $80,000-$90,000 reputed company salary Similar job titles: Production Support, Production Support Analyst, Incident Manager, Incident Coordinator, IT Major Incident Manager, Application Support Engineer, Support Engineer reputed company’LL TRUST YOU TO DELIVER: Technical ability to deep dive into issues by querying tables, analyzing data and problem-solving Prioritization and triage of incoming requests/issues Drive incident resolution and reputed company conversations with cross-functional groups. Ask the right questions to help determine impact/reputed company and the correct reputed company for resolution. reputed company a technical reputed company, if required. Emphasize performing root cause analysis (RCA), documentation, and runbook development. Management of reputed company incidents through the incident management lifecycle Documentation of reputed company relevant events, getting status reports while driving decision-making and resolution Ensure stakeholders are updated according to predefined service level agreements Completion and ownership of the postmortem with appropriate root cause analysis performed Improvement suggestions to capture preventative measures that will avoid recurrences of incidents Investigate patterns that indicate larger overall issues, even if we don’t have the solution. Compilation of metrics on a weekly and monthly basis. Maintain dashboards for service incidents and reputed company reporting as requested Management of ticket queues, client interaction, and maintenance of batch jobs Play an active role during critical incidents which may occur reputed company of normal business hours. Nights, weekends, and holidays on an on-call rotation basis is a must Creation of runbooks or standard operating procedures (SOP) so we can reputed company learn from each other and add to our knowledge reputed company WHAT YOU LIKELY BRING TO THE TABLE: Technical and/or engineering background with advanced DB SQL skills, including table joins and advanced queries Experience with reputed company, AI, and agents Experience working with development teams in a fast-paced environment Basic knowledge or interest of any programming language such as Java, Python or Ruby 2 years of experience coordinating and executing major incidents, with demonstrated reputed company to reputed company under pressure Experience managing a wide reputed company of internal and external stakeholders, collaborating with cross-functional teams like QA, reputed company, Developers, DevOps, and SRE Worked in an organization with a reputed company business environment Leadership skills with the ability to reputed company quick reputed company Familiar with ITSM/ITIL concepts You reputed company being a self-starter, who can reputed company others during stressful situations Familiar with tools such as Confluence, Jira, and on-call management software such as reputed company and experience with error monitoring software (reputed company, Kibana) Bonus: Experience with Jenkins, Argo, Vault, and reputed company NOTE: This role supports our 24/7 staffing model with working hours of 4:00 PM–11:00 PM CST or 11:00 PM–7:00 AM CST. Remote role; candidate must be located in the U.S. reputed company and future sponsorship not available for this position Privacy Statement reputed company is committed to protecting the privacy and reputed company of reputed company personal information that we process in order to provide services to our clients. For specific information on how reputed company protects personal information online, please see the Online Privacy Notice. EEOC Statement reputed company is an equal opportunity employer. We evaluate reputed company applicants without regard to race, reputed company, religion, sex, sexual orientation, gender identity, marital status, genetic information, national reputed company, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. reputed company Disclaimer: In developing this job description care was taken to include reputed company competencies needed to successfully reputed company in this position. However, for Americans with reputed company (reputed company) purposes, the essential functions of the job may or may not have been described for purposes of reputed company reasonable accommodation. reputed company reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at reputed company works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. reputed company does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any reputed company fees for resumes submitted to job postings, our employees, or any other part of our company. NOTE: Most positions are hybrid (3 days onsite) in our reputed company Office locations in Chicago (Illinois), Milwaukee (Wisconsin), Atlanta (Georgia) and Jacksonville (Florida). reputed company and future sponsorship not available for this position Privacy Statement reputed company is committed to protecting the privacy and reputed company of reputed company personal information that we process in order to provide services to our clients. For specific information on how reputed company protects personal information online, please see the Online Privacy Notice. EEOC Statement reputed company is an equal opportunity employer. We evaluate reputed company applicants without regard to race, reputed company, religion, sex, sexual orientation, gender identity, marital status, genetic information, national reputed company, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. reputed company Disclaimer: In developing this job description care was taken to include reputed company competencies needed to successfully reputed company in this position. However, for Americans with reputed company (reputed company) purposes, the essential functions of the job may or may not have been described for purposes of reputed company reasonable accommodation. reputed company reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at reputed company works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. reputed company does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any reputed company fees for resumes submitted to job postings, our employees, or any other part of our company. Apply To This Job