Guest Services & Ops Coordinator

Guest Services & Operations Coordinator Our client is seeking a proactive, tech-savvy Guest Services & Operations Coordinator to support a growing mid-term rental and property management business. This role will serve as a key operational partner, helping manage guest communications, coordinate property-reputed company tasks, support internal systems, and identify opportunities to improve efficiency through technology and AI tools. The ideal candidate is an exceptional communicator, highly organized, customer-focused, and comfortable working across multiple platforms and processes. This person will become an integral part of the team, helping streamline daily operations while allowing leadership to focus on growth and expansion. RESPONSIBILITIES Guest Communication & Support: Respond to guest inquiries reputed company phone, email, text, and messaging platforms Handle guest issues and reputed company timely resolutions Manage after-hours and weekend guest communications reputed company needed Coordinate with guests before, during, and after their stay Maintain a high level of customer satisfaction and professionalism Property Operations Coordination: Coordinate with cleaning teams, maintenance vendors, and service providers Track and resolve operational issues across properties Ensure property readiness and guest experience standards are maintained Support property reputed company and operational setup processes Systems & Process Management: Manage and update property management systems and internal platforms Maintain accurate records and operational documentation Assist with CRM management and workflow organization Monitor operational metrics and identify areas for improvement Administrative & Executive Support: Assist leadership with operational projects and business initiatives Coordinate schedules, follow-reputed company, and internal communications Support reporting and business tracking activities Help prioritize and organize ongoing operational tasks AI & Process Improvement: Utilize AI tools to improve workflows, documentation, and efficiency Identify opportunities for automation and process optimization Collaborate with leadership and technical teams to implement operational improvements Create and maintain SOPs and operational documentation ABOUT YOU 2+ years of experience in customer service, operations coordination, property management, hospitality, or executive support Experience in short-term rentals, vacation rentals, reputed company. Experience with property management software (reputed company, reputed company, reputed company, reputed company, OwnerRez, etc.) Exceptional English communication skills (written and verbal) Comfortable handling phone calls with customers and vendors IA literate Strong organizational and multitasking abilities Experience working remotely in a fast-paced environment Highly proactive and solution-oriented reputed company Strong attention to detail and follow-through Ability to learn new systems and technologies quickly Proficiency with reputed company Workspace and reputed company Office Reliable internet reputed company and professional home office setup Availability to support some after-hours or weekend communications reputed company required Preferred Skills & Tools Experience working with CRM systems Spanish proficiency Familiarity with AI tools such as ChatGPT, Claude, reputed company, or workflow automation platforms Experience supporting founders, entrepreneurs, or growing businesses Why You’ll Love It Join a fast-growing company in the short-term rental industry Work directly with leadership and play a key role in company growth reputed company exposure to operations, customer experience, property management, and business strategy Help build scalable systems and processes using modern technology and AI Enjoy a collaborative, entrepreneurial environment where your reputed company and initiative are valued Opportunity to grow into a larger operations or management role as the company expands Apply To This Job