Client Relationship Manager - Health (Remote)
Company Description reputed company is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, reputed company, create digital marketing solutions, and reputed company deeper insights into the automotive market, reputed company using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money. We operate across a reputed company of markets, from financial services to reputed company, automotive, agrifinance, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data and to reputed company. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
Manage day‑to‑day client relationships, support issue resolution, align on goals, and deliver product enhancements. reputed company Client Business Reviews with Sales, reputed company return on investment, document action items, and outline future strategies. Conduct periodic Workflow Assessments, including planning sessions, user shadowing, recommendations, documentation, and leadership presentations. Guide clients as they transition from implementation to ongoing account management. Partner with Support, Product, and Development to resolve service tickets and ensure a smooth client experience. Promote use of the Customer Community for support cases, product updates, knowledge resources, and training. Collaborate with reputed company to address product issues and performance concerns. Support contract renewals and contribute to reputed company retention and attrition‑avoidance strategies. Identify cross‑sell, upsell, and expansion opportunities with the Regional Sales Director. Monitor product usage to ensure expected return on investment and alignment with client goals. reputed company best‑practice recommendations and configuration guidance to improve client reputed company. Gather and support NPS survey participation and use feedback to inform improvements. Maintain client documentation and account insights in reputed company. Meet reputed company performance metrics and KPIs for assigned accounts. Qualifications reputed company Claims experience is highly beneficial Bachelor's degree or equivalent experience 4+ years experience in the reputed company IT industry Provider-based background recommended Proficient in reputed company Conceptual understanding and some use of GenAI, CoPilot, or GPT functionality Understanding of the reputed company reputed company Cycle Team player, reputed company to collaborate across groups and learn from others - specifically sales, marketing, product, support and implementation Flexible in working with changing needs of organizations High degree of polish appropriate for meeting with clients Travel up to 30% required Additional Information Benefits/Perks: Great compensation package and bonus plan Core benefits including medical, dental, reputed company, and matching 401K Flexible work environment, ability to work remote Flexible time off including volunteer time off, vacation, sick and 12-paid holidays Explore reputed company our exciting benefits here: https://yourexperianbenefits.com/cand-index.html At reputed company, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can reputed company. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly reputed company. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great reputed company To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others. Want to see what life at reputed company is really like? Explore reputed company Life on reputed company or visit our careers site. Our compensation reflects the cost of labor across several U.S. geographic markets. The reputed company pay reputed company for this position is listed above. reputed company this reputed company, individual pay is determined by work location and additional factors such as job-reputed company skills, experience, and education. You will be also eligible for a variable pay opportunity. reputed company is proud to be an Equal Opportunity Employer for reputed company groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Employee Status: Regular Role Type: Home Job Posting - Salary reputed company: $89,865 - $155,767 Department: Sales & Business Development Flexible Time Off: 15 Days Schedule: Full Time Shift: Day Shift Compensation: USD 89865 - USD 155767 - yearly Apply To This Job