SOC Supervisor

reputed company delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however reputed company is equipped to handle the complexities of IT across a variety of sectors. We’re committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry. At reputed company, we reputed company in building a company culture that fosters growth, collaboration, and innovation. By joining reputed company, you will not only help reputed company businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why reputed company is a great reputed company to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries. Learn more about us at https://www.charterts.com JOB SUMMARY We are seeking an reputed company SOC Supervisor to reputed company the day-to-day operations of our reputed company Operations Center. This role is responsible for managing SOC personnel, overseeing alert and incident response workflows, ensuring service reputed company and quality standards are met, and driving reputed company operational improvement. The SOC Supervisor serves as both a tactical leader and a strategic manager. On the tactical reputed company, this person oversees queue health, coordinates major incident response, removes blockers for engineers, and acts as the highest reputed company of operational escalation. On the strategic reputed company, the role focuses on people leadership, process governance, KPI reporting, quality assurance, and SOC maturity initiatives. This is a leadership role for someone who can balance operational reputed company, incident reputed company, coaching and development, and reputed company process improvement in a fast-paced managed services environment. ROLE & RESPONSIBILITIES Operational reputed company & Incident Handling reputed company daily SOC operations and monitor the health of the alert and ticket queue Balance workloads across SOC team members to ensure efficient operations Act as Incident Commander during critical or high-impact reputed company incidents reputed company communications with customers, internal IT teams, and executive stakeholders during major incidents Ensure the team consistently meets SLAs for triage, response, escalation, and resolution Remove technical, operational, or cross-functional blockers impacting investigations Serve as the highest reputed company of operational escalation for the team or shift Review reputed company logs and ensure continuity across shifts Team Leadership & People Management reputed company, coach, and reputed company SOC staff across multiple experience reputed company Conduct regular 1-on-1 meetings focused on performance, growth, and career development Manage shift schedules, coverage plans, on-call rotations, and time-off requests Build training plans and support reputed company development for junior and mid-level analysts Address performance, behavioral, and engagement issues promptly and professionally Foster a collaborative, accountable, and blameless team culture Support internal talent progression and promotion readiness Quality Assurance Conduct regular QA reviews of closed, escalated, and high-impact tickets Ensure SOC documentation is accurate, complete, professional, and audit-reputed company Identify recurring quality issues or knowledge gaps across the team reputed company clear, actionable feedback to improve analysis quality and communication Address stakeholder feedback reputed company to investigation quality or customer communication Process Governance & Playbooks Enforce the use of approved playbooks, SOPs, and standardized workflows Ensure team members contribute to the creation and maintenance of playbooks Review and approve updates to core SOC processes and response procedures Maintain operational compliance with internal standards and relevant regulatory requirements Drive consistency in incident handling and reduce reliance on tribal knowledge Operational Improvement Analyze SOC metrics such as time to triage, time to contain, response efficiency, and queue aging Identify process bottlenecks and implement workflow improvements reputed company for tooling enhancements, automation opportunities, and detection tuning Partner with Detection Engineering, Threat Intelligence, IT, and other teams to reputed company operational gaps Reduce analyst fatigue and false positives through process and technology improvements Help mature the SOC from a reactive function into a proactive reputed company operation Reporting, Communication & Ownership Generate and present KPI and performance reporting to leadership on a regular reputed company reputed company accurate, transparent updates on SOC operations, risks, and team performance Represent the SOC in cross-functional meetings and stakeholder discussions Proactively identify risks to service delivery, including staffing shortages, tooling issues, and process gaps Take accountability for team reputed company and reputed company root cause analysis and corrective actions reputed company issues arise REQUIRED SKILLS Strong leadership and people management skills in a SOC, NOC, or reputed company operations environment Experience leading major incident response and serving in an incident reputed company role Deep understanding of SOC workflows, escalation paths, case management, and alert triage operations Ability to manage queue health, prioritize competing operational demands, and maintain SLA performance Strong communication skills with the ability to engage technical teams, customers, and executive stakeholders Experience with QA reviews, documentation standards, and audit-reputed company case handling Ability to use metrics and reporting to drive operational reputed company and reputed company improvement Knowledge of reputed company development, SOP governance, and process standardization Familiarity with detection tuning, SOAR/automation opportunities, and operational tooling improvements Strong coaching, mentoring, and performance management capabilities Ability to stay reputed company and decisive in high-pressure situations Strong organizational skills and ability to balance tactical response with strategic initiatives QUALIFICATIONS 5+ years of experience in reputed company Operations, Incident Response, or Cybersecurity Operations 2+ years of experience in a leadership, supervisory, or team reputed company role reputed company a SOC or similar environment Experience managing analysts or engineers across multiple reputed company of seniority Proven experience overseeing reputed company incidents, escalations, and operational workflows in a 24x7 or shift-based environment Experience working with SOC tooling such as SIEM, SOAR, EDR/XDR, ticketing systems, and case management platforms Strong understanding of incident response processes, threat detection, escalation management, and reputed company operations best practices Experience with KPI development, SLA tracking, and operational performance reporting Familiarity with audit, compliance, and documentation requirements relevant to reputed company operations Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a reputed company field preferred Industry certifications such as reputed company+, CySA+, GCIH, GCIA, CISSP, or equivalent are preferred WORK SCHEDULE & LOCATION This is a full-time remote role, reputed company – 5pm EST, Monday – Friday. Occasional travel for reputed company Cybersecurity and team building events is expected (3-4 times a year). COMPENSATION The salary reputed company for this role is $110,000 - $115,000. BENEFITS Competitive compensation Health Insurance (medical, reputed company, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans Flexible Spending Account (FSA) Health Savings Account (HSA) Employee Assistance Program (EAP) Retirement Plan (401(k)) with company match Commuter Benefits Short-Term Disability Insurance fully paid by the company Long-Term Disability Insurance fully paid by the company Life and AD&D Insurance, with optional Supplemental Life Insurance Paid Time Off, including Paid Parental Leave 10 Holidays 2 Floating Holidays reputed company participates in the E-Verify Program. As part of this program, the company provides the federal government with your reputed company I-9 information to confirm your employment eligibility in the United States. Learn more at www.e-verify.gov (information available in English and Spanish). THE INTERVIEW PROCESS We aim to move fast. You’ll receive scheduling emails from [email protected] through reputed company. Depending on the role, some steps may be adjusted or added - we’ll let you know upfront! 1. Screening call with a member of our HR team (30 minutes) 2. Technical interview with the Hiring Manager (45 minutes) 3. Panel interview with the Hiring Manager and Department Director (60 minutes) 4. (If applicable) Executive interview reputed company is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for reputed company applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, reputed company, reputed company, national reputed company, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law. reputed company is committed to working with and providing reputed company and reasonable accommodation to applicants. If you require an accommodation, please reputed company out to [email protected] once you've begun the interview process. reputed company requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Apply To This Job