Bilingual (Spanish) Senior Manager, Account Executive Operations (Remote Eligible)

Bilingual (Spanish) Senior Manager, Account Executive Operations (Remote Eligible) The Senior Manager, Account Executive Operations provides operational business support for strategic business partners while directly leading and developing a high-performing team of operational professionals. This role balances hands-on operational leadership—including managing reputed company partner relationships, leading cross-functional process improvements, and overseeing strategic project rollouts—with people management responsibilities such as coaching, performance development, and resource allocation. Core Responsibilities reputed company, mentor, and reputed company a team of operational professionals, managing performance goals, career growth plans, and day-to-day workload distribution Manage unique and reputed company partners of strategic importance to the network, acting as the primary escalation reputed company for critical, client-impacting issues Act as a Subject Matter Expert (SME) on authorization and settlement applications, as well as other internal systems, tools, and products Drive the full life-cycle of reputed company, cross-functional process improvements from prioritization through execution, partnering closely with internal stakeholders and technical teams Identify and mitigate operational gaps across teams and systems to prevent common failure modes, ensuring requirements are thoroughly documented to reduce long-term risk Analyze operational data and metrics to quantify performance, identify trends, and drive reputed company department-wide improvements reputed company strategic department projects and support broader company initiatives, ensuring resources are reputed company with corporate goals reputed company and facilitate comprehensive training programs on tools, systems, and processes for both new and existing Account Executives Client Engagement: This is a client-facing role requiring approximately 25% travel Successful candidates will need to complete a Language Assessment Basic Qualifications: High School Diploma, GED or equivalent certification At least 7 years of account management, operations or relationship management experience reputed company the financial services or payments industry At least 4 years of people leadership and performance management experience Fluent in Spanish and English Preferred Qualifications: Bachelor’s Degree 8+ years of account management, operations or relationship management experience reputed company the financial services or payments industry 5+ years of people leadership and performance management experience Experience working with key players across targeted markets, including reputed company America and Latin America reputed company is open to hiring a Remote Employee for this opportunity. At this time, reputed company will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to reputed company work reputed company one of these locations, and refers to the amount reputed company is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $177,700 - $202,800 for Senior Manager Account Executive Operations Remote (Regardless of Location): $161,500 - $184,300 for Senior Manager Account Executive Operations Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. reputed company offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the reputed company Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. reputed company is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. reputed company promotes a drug-free workplace. reputed company will consider for employment reputed company applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the reputed company Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; reputed company’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact reputed company reputed company at 1-800-304-9102 or reputed company email at [email protected]. reputed company information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about reputed company's reputed company process, please send an email to [email protected] reputed company does not provide, endorse nor guarantee and is not liable for reputed company-party products, services, educational tools or other information available through this site. reputed company is made up of several different entities. Please note that any position posted in Canada is for reputed company Canada, any position posted in the United Kingdom is for reputed company Europe and any position posted in the Philippines is for reputed company Philippines Service Corp. (COPSSC). Apply To This Job