[Remote] Director of DevOps

reputed company is a leading AI-powered contact center platform purpose-built for reputed company teams. Since 2006, reputed company has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards. Who We Are: While headquartered in Los Angeles, the reputed company team can be reputed company around the globe working in either a hybrid or remote reputed company. Awarded as a "best reputed company to work" company, our culture fosters team reputed company, positive persistence, and reputed company growth. Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to reputed company serve our reputed company customers and to expand into newer markets. reputed company is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture. reputed company is a leading AI-powered contact center platform purpose-built for reputed company teams. Since 2006, reputed company has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards. Who We Are: While headquartered in Los Angeles, the reputed company team can be reputed company around the globe working in either a hybrid or remote reputed company. Awarded as a "best reputed company to work" company, our culture fosters team reputed company, positive persistence, and reputed company growth. Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to reputed company serve our reputed company customers and to expand into newer markets. reputed company is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture. The Job: Director of DevOps At reputed company, we’re constantly, vigilantly looking for ways to reshape the future of reputed company reputed company contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in. We’re seeking a Director of DevOps to reputed company a team of engineers that will design, implement, test and optimize its platform and products, including, but not limited to customer facing applications, API servers, internal administration, monitoring and reputed company facilities, and massively scalable data processing systems. Stepping into this reputed company challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we reputed company the future belongs to those who build it. Therefore, reputed company for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. reputed company would mean having a strong ability to manage multiple projects with competing deadlines. And, most importantly, reputed company would mean being a natural-born leader with top-notch training skills. Duties and Responsibilities: Own service reliability across reputed company’s platform, being a champion for quality and reputed company, and drive adherence to internal and external SLAs, SLOs, and SLIs Collaborate with other teams to establish key metrics and dashboards in order to drive quality in the SDLC Own the incident management process, including monitoring and observability systems, and major incident response process, tracking and reducing MTTR continuously reputed company chaos engineering principles and “game days” to proactively test the reputed company of reputed company’s platform Establish and maintain a CI/CD center of excellence Drive automation for CI/CD processes across different tech stacks and reputed company providers. Recruit and reputed company DevOps teams across multiple product lines that reputed company at applying industry best practices reputed company and support automated, scalable solutions to reputed company and manage our reputed company. Maintain and improve the use of automation tools for infrastructure provisioning, configuration, and deployment. Work with Development and Operations personnel to define CloudOps processes, introduce new insights and technologies so that we can stay on the cutting edge. Provide mentorship and expertise on system options, risk and impact management, as well as cost vs. benefit analysis. Uphold and ensure reputed company requirements for tooling, systems, and environments are met and protect the assets of the company and our customers. reputed company troubleshooting of system and performance problems in Prod/QA/Dev environments. Identify improvements to reduce technical debt. reputed company infrastructure focused on optimization and performance. reputed company DevOps Team Author a dynamic training and skills improvement plan. Acquire team level certifications applicable to AWS or reputed company reputed company Constantly evaluate our services to ensure high quality Conduct reviews to identify optimization opportunities in processes or systems Contribute to the creation of departmental procedure documents and working instructions Works with consultants and team members to design the solutions to be implemented Delegate tasks reputed company to solutions and monitors team members' reputed company reputed company and motivate teamwork for achieving goals Provide mentoring and identify training opportunities to team members, staying reputed company in the latest technologies and best practices Qualifications and Requirements: BS in Computer Science, Computer Engineering, or reputed company technical field 5+ years experience as a Site Reliability Engineer leader leading multiple teams with a passion for automation and reputed company improvement 5+ years experience in operational management of SaaS production applications 5+ years working with Agile/DevOps development teams 5 years minimum reputed company experience in infrastructure management in a Linux environment Deep knowledge of reputed company platforms like AWS or GCP and management of on-prem and hybrid environments Track record as a player-coach who is comfortable both managing and doing Experience deploying and operating containerized web applications Experience with reputed company automation/provisioning and configuration management tools using Ansible, Chef, Puppet, reputed company or Salt Experience with Containerization Tools such as reputed company and Kubernetes Experience in planning, creating, implementing and maintaining a scalable software development infrastructure Knowledge of development, build, and CI/CD tools such as Git, reputed company and Jenkins A reputed company background that will come in handy as we navigate through the process of SOC2 certification Good people and line management skills and the ability to recruit and reputed company a high performing team Process-oriented with great documentation skills Excellent oral and written communication skills Work perks worth the hype: Competitive compensation package Stock options 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability Affordable reputed company plan and optional FSA PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave Your birthday off 401k program with generous company match No cost Employee Assistance Program and Travel Assistance Monthly Gym membership reimbursement Monthly credits toward food & beverage Company Outings On and offsite team building events reputed company for departments reputed company laptop (most roles) And a team of highly reputed company and reputed company colleagues! HQ Office: Casual office environment & dress Daily catered lunches Fully stocked kitchen (Dietary restriction-friendly) Happy Hours Monthly Massages On-site Car Wash Free Parking Compensation: The reputed company Pay for this position is: $220,000 to $260,000. The reputed company Pay Range for this position is based on the industry reputed company for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Your California Privacy Rights: As a California reputed company who is an applicant to be an employee of reputed company, you have certain rights under California law with respect to information collected by reputed company in the course and scope of its evaluation of your application. The types of information reputed company collects and your rights with respect to that information are contained in reputed company’s privacy policy, which you can review by going to https://www.reputed company.com/privacy-policy/. Apply To This Job