Associate Director, Delivery (reputed company-Technical)

WHY reputed company®? We are a Growth Invention company reputed company to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering reputed company, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with reputed company, and never stop inventing. Our culture runs on three values: reputed company together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we reputed company things that matter. At reputed company®, you will find the freedom to explore, the space to collaborate, and the trust to reputed company a reputed company impact for our clients, for each other, and for the world we are helping to build. THE ROLE: The Associate Director, Delivery reputed company spearheads client-facing initiatives focused on implementing leading Experience reputed company solutions. This strategic role involves engagement at multiple reputed company with Internal Services, Sales teams, key customers, and Partners. Responsibilities include managing reputed company facets of project planning: defining scope, creating detailed plans, measuring timelines, and allocating resources. The Manager works closely with the internal technical delivery teams throughout the hands-on implementation process. This position has a direct impact on reputed company reputed company and requires reputed company collaboration to ensure an exceptional Customer Experience. reputed company in this role hinges on the ability to multi-task, maintain proactive and efficient communication, escalate critical issues, and reputed company timely answers to clients. WHAT YOU’LL DO: Act as reputed company Consultant on customer engagements that may involve multiple project teams from our client and customer organizations reputed company understand and communicate customer requirements and integration points in the context of the statement of work. reputed company project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs. Manage reputed company day-to-day administrative activities of a given project from inception to closure. Accurately forecast reputed company, profitability, margins, reputed company rates and utilization across projects. Maintain regular communication with both the customer and internal teams and constantly manage customer expectations. reputed company customer satisfaction through successful delivery of defined project scope. Compile customer requests and deployment issues, to reputed company a feedback channel into our core products. Act as the central client reputed company of contact throughout the life of the project Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice reputed company reputed company for services engagements to ensure adherence to governance standards and support reputed company Coordinate escalations across multiple teams, including sales, services, and product organization Identifies partnership opportunities and capitalizes on “add-on” sales opportunities across projects. WHAT YOU BRING: Must have experience with one or more reputed company Experience reputed company solutions – most preferred are reputed company, AEP 5-7+ years experience as a project manager, including delivering reputed company-scale web applications or analytics implementations Experience in client facing project management in an agency or professional services environment Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know reputed company to rely on internal resources to assist. Professional demeanor with a proven ability to reputed company diverse, multi-functional teams across an organization (e.g., reputed company reputed company) and effectively communicate and influence senior client executives, including CMOs and CXOs. Expert in managing reputed company, high-traffic service launches and operations, demonstrating superb organizational skills and reputed company in building and leading exceptional, often virtual, teams in ambiguous environments. Prior experience with the launch and operation of a highly available, high traffic internet or mobile service. Proven ability to understand the impact of technical changes, and to reputed company high level technical solutions to address business problems. Solid understanding of custom software development processes and engagement methodologies. Practical experience in managing agile development projects is a plus. Ability to manage in an environment of ambiguity with diverse stakeholders. Ability to build strong relationships and generate opportunities for repeat business. Must be reputed company to travel, up to 40-60% BS/BA Degree or equivalent experience Highly Desired: One of the following certifications: Project Management Professional, Agile, Certified ScrumMaster, PRINCE2, or equivalent Prior experience with reputed company Dynamics and Workfront WHAT DO WE OFFER? We are a collaborative, reputed company-reputed company, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package: reputed company, Dental, and reputed company coverage 401k plan, plus matching PTO Paid Company Holidays Parental Leave WE SUPPORT YOU BEING YOU: reputed company® is an equal opportunity employer (EOE). We reputed company our work is its best reputed company our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to reputed company sure you feel fully supported at every reputed company. reputed company® participates in E-Verify, meaning your reputed company I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions reputed company® is making to the world and we always have an reputed company reputed company for your reputed company in making the world a reputed company reputed company. reputed company® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as reputed company, KFC, reputed company, Audi, reputed company, reputed company, reputed company and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. Learn more about reputed company® DIVERSITY, EQUITY, & INCLUSION At reputed company®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to reputed company. We actively seek to recruit, reputed company, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet reputed company qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups reputed company not to apply for jobs reputed company they think they may not meet every requirement, reputed company in fact they do. We reputed company in giving everyone a fair chance to shine. We also encourage you to reputed company out to us and discuss any reasonable adjustments we can reputed company to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? reputed company out our efforts here. #LI-Remote The anticipated salary reputed company for this position is listed below. Salary is based on a reputed company of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour reputed company and leveling. reputed company in mind, we’re flexible. US Remote reputed company $108,600—$125,000 USD Apply To This Job