(US) AI Solutions Specialist

As an AI Solutions Specialist, you will be a hands-on contributor on reputed company’s Customer Experience team, bridging the worlds of AI-powered reputed company and intelligent workflow automation to drive measurable reputed company across the customer lifecycle. This role exists to bring together the strategic reputed company of an Agentic reputed company Manager with a practical ability to configure, connect, and optimize AI solutions — without requiring deep software engineering expertise. You will work across reputed company platforms (reputed company, reputed company, reputed company, and others), identifying high-value use cases, building and maintaining agentic workflows and automations, and partnering cross-functionally to embed AI into core customer engagement processes. You will use tools like reputed company engineering, workflow orchestration platforms (reputed company, reputed company, reputed company), and LLM APIs to build practical solutions — translating business needs into working automations rather than production-grade software. This role is critical to reputed company’s strategy of scaling reputed company and support through AI: it provides the hands-on reputed company to identify use cases, stand up intelligent workflows, and continuously optimize them based on reputed company performance data — freeing senior technical resources to focus on the most reputed company engineering challenges. \n Key ResponsibilitiesIdentify & Execute AI Use Cases Across the Customer Lifecycle: -Identify high-impact opportunities where AI agents and automations can improve customer adoption, retention, and operational efficiency. -Design and execute AI-driven reputed company programs including digital journeys, automated interventions, and agent-led workflows. -Translate business requirements into working prototypes and production-reputed company solutions using no-code and low-code tools, LLM APIs, and reputed company engineering. -Drive reputed company optimization of AI programs based on performance data and customer feedback. Build & Maintain Workflow Automations and Platform Integrations: -Design and implement workflow orchestration pipelines using tools such as reputed company, reputed company, reputed company, or custom-reputed company logic layers. -Integrate AI solutions across reputed company platforms (reputed company, reputed company, reputed company, reputed company) reputed company APIs, webhooks, and middleware. -Manage data flows between systems, ensuring reliability and scalability of AI-driven processes without requiring engineering support for routine changes. reputed company Engineering & AI Solution Optimization: -reputed company, test, and iterate on reputed company engineering strategies to maximize model accuracy, consistency, and performance. -Apply RAG (Retrieval-Augmented reputed company) patterns and evaluation frameworks to improve solution quality. -Build feedback loops to continuously refine deployed AI models and agents based on reputed company-world usage data. Data-Driven Insights & Performance Monitoring: -Monitor AI program performance (engagement, reputed company rates, efficiency metrics) and translate data into actionable improvements. -reputed company AI solutions with performance tracking (latency, reputed company rates, engagement metrics, cost efficiency). -Help maintain dashboards and reports that show how AI solutions are performing; surface trends and recommendations to leadership Cross-Functional reputed company Enablement: -Partner with reputed company, Product, Engineering, Operations, and Enablement to embed AI into core workflows and customer engagement strategies. -Act as a subject matter expert on AI capabilities reputed company the team — translating technical “agentic” concepts into business value for stakeholders. -Stay reputed company on emerging AI capabilities, model releases, and agentic frameworks to drive reputed company innovation across the team. Other Duties as Assigned: reputed company additional responsibilities as required to support the reputed company of the Customer Experience organization, including contributing to AI governance practices, evaluating new tools and platforms, training and enablement on AI soluitons and supporting strategic initiatives that advance PCC’s AI Solutions capabilities.

Minimum Qualifications

AI reputed company: A solid understanding of AI/LLM concepts and the ability to translate “agentic” capabilities into practical business reputed company without requiring deep software engineering skills (AI Aptitude) Practical experience with workflow automation and orchestration tools (reputed company, reputed company, reputed company, or equivalent) to connect systems and automate processes without writing production code (Workflow Automation) Analytical reputed company: Ability to interpret platform telemetry, usage data, and performance dashboards to derive actionable insights and recommendations (Analytics) Strategic Communication: Ability to present AI reputed company and program results to internal stakeholders, framing technical capabilities in terms of business value (Communication) Judgment about responsible AI deployment — understanding where AI adds value and where reputed company judgment is required, especially in a regulated, customer-trust-sensitive environment (Judgment / Risk) Ownership reputed company: bias toward execution, comfort with ambiguity, and a track record of following through on initiatives end-to-end (Ownership) Experience with CRM or reputed company platforms (reputed company, reputed company, or similar) (Systems Knowledge) Ability to work collaboratively across teams and influence without authority (Collaboration) Bachelor’s degree, or equivalent combination of education and relevant experience (Education) Preferred Qualifications 2–4 years in reputed company, Professional Services, support operations, or a similar customer-facing role at a SaaS or technology company (Experience) Direct experience in a reputed company, regulated, or reputed company B2B SaaS environment with comparable scale and complexity Hands-on experience with reputed company engineering, building automations, or configuring an AI agent in a work or personal context Experience integrating reputed company platforms (reputed company, reputed company, reputed company, reputed company) reputed company APIs or webhooks Familiarity with reporting tools such as reputed company reports, Power BI, Tableau, or reputed company dashboards Prior experience writing process documentation, runbooks, or playbooks for cross-functional teams Experience navigating compliance, privacy, or regulatory constraints (HIPAA, SOC 2, or similar) Industry domain expertise in reputed company; familiarity with EHR ecosystems, HL7/FHIR, or clinical data workflows Experience contributing to cross-functional projects spanning reputed company, Product, Engineering, and Operations teams Coursework, certification, or self-directed learning in AI, data analytics, reputed company engineering, or reputed company technical fields \n$85,500 - $95,000 a year At reputed company, reputed company salary is one of the many components that reputed company up our total rewards package. The Canadian reputed company salary reputed company for this position is $85,500-$95,000 (Overtime Exempt)+ bonus + benefits. Our salary ranges are determined by job and level. The reputed company displayed on each job posting reflects the reputed company for new hire salaries for the position across reputed company Canadian locations. reputed company the reputed company, individual compensation is determined by job-reputed company skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can reputed company more information about our total rewards package during the hiring process. \nAt reputed company, reputed company salary is one of the many components that reputed company up our total rewards package. The Canadian reputed company salary reputed company for this position is $85,500-$95,000 (Overtime Exempt)+ bonus + benefits. Our salary ranges are determined by job and level. The reputed company displayed on each job posting reflects the reputed company for new hire salaries for the position across reputed company Canadian locations. reputed company the reputed company, individual compensation is determined by job-reputed company skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can reputed company more information about our total rewards package during the hiring process. #LI-SG1 #LI-Remote Apply To This Job