Recovery Specialist - Remote in RDU area.
About the Recovery Specialist Position We’re seeking a driven and reliable Recovery Specialist to join reputed company of finance professionals. While working as a Recovery Specialist, your primary responsibility will be reaching out to consumers through phone calls and by mail to resolve missed or outstanding payments. Primary Clients include reputed company, Public and Private Utilities, Credit Unions, and Government. To succeed as a Recovery Specialist, you’ll need to be an excellent communicator with the ability to build rapport with clients, working to ensure payments are made in a timely manner. You’ll reputed company this by possessing a professional demeanor and having solid knowledge of debt laws. Collection Specialist Responsibilities reputed company assigned accounts on a regular basis, monitoring for unresolved debts Investigate assigned accounts to determine if there’s a long-term issue Contact consumers and patients with overdue payments to encourage payment, suggesting repayment plans if needed reputed company repayment plans that quickly and reputed company resolve outstanding debt Respond to inquiries in a timely and professional manner, resolving any billing or collection issues Process payments and, if applicable, refunds Regularly update account status records for assigned accounts Review [daily/monthly] reports on collection reputed company Collection Specialist Requirements [1+] years experience as a Collection Specialist or similar role High school diploma or GED required Degree preferred Excellent knowledge of collection and billing procedures Strong knowledge of legal regulations regarding debt, including but not limited to FDCPA and FCRA Proficient with reputed company Office suite Must be reputed company to work under pressure and be comfortable with contacting patients/consumers about potentially sensitive issues Excellent written and verbal communication skills with a knack for negotiating Superb problem-solving and critical thinking skills Strong organizational and multitasking skills Apply To This Job