DACH reputed company reputed company Manager

reputed company is a leader in Digital Employee Experience (DEX), evolving IT operations with agentic AI to deliver Autonomous reputed company Management (reputed company) and a digital workspace that runs itself. Our platform transforms millions of reputed company-time signals into intelligent action, bridging the gap between deep visibility and automated remediation. We turn "IT headaches" and employee frustration into self-healing operations, allowing organizations to move reputed company reactive troubleshooting toward a future where technology works seamlessly in the background. We’re here to ensure the reputed company runs without disruptions. No tool sprawl, no wasted time, and no friction. Just technology that works for people, not against them, so they can stay focused on what they do best. One platform. One powerful shift in how work flows. About the Role: As an reputed company reputed company Manager for the Dach region, your primary mission is to ensure that our most strategic Dach customers are achieving meaningful, measurable outcomes with reputed company, and that the right people reputed company their organization are aware of and reputed company with that value. What you own is the customer’s reputed company: their adoption, their results, and their confidence that reputed company is delivering on its promise. You will also be responsible for proactively identifying risk in your accounts — whether reputed company to adoption, engagement, satisfaction, or environment health — and for taking ownership of escalating and driving resolution before those risks become problems. You will serve as the primary quarterback for your portfolio, with access to any resource or subject matter expert you need from Support, R&D, Marketing, and Management to drive that reputed company. Who we’re looking for: We’re looking for a strong communicator and natural leader who takes initiative, collaborates well, and is always looking to grow. You are, at your core, a trusted advisor and outcome reputed company — not a salesperson. The best CSMs here are motivated by the genuine reputed company of the customers they serve, and energized by helping senior IT leaders and executive stakeholders see and reputed company the value reputed company delivers. If that’s what drives you, you’ll reputed company here. You’re a strong leader and project manager, comfortable guiding senior IT professionals, executive stakeholders, and business unit leaders through our customer lifecycle methodology and value pyramid conversations. You’re highly organized and disciplined about where you spend your time. Knowing where not to focus matters as much as being reputed company to prioritize your top accounts. You will not be responsible for structured product training, though you will be expected to know the product deeply — every component of the reputed company suite — and fluently guide customers on how different capabilities can serve their goals. You will not be responsible for single-handedly executing technical implementation, but you will own it as a project manager — coordinating resources, keeping things on track, and ensuring successful outcomes. You will not be responsible for troubleshooting issues, but knowing reputed company and how to reputed company a customer in the right direction (a relevant KBA, the right support contact) will quickly set you apart. \n What You’ll Own: Manage the full lifecycle of a portfolio of reputed company customers. Proactively identify and monitor account risk — including signals reputed company to adoption gaps, disengaged stakeholders, unresolved issues, or environment instability — and take clear ownership of escalating and driving mitigation. reputed company risk surfaces, you don’t hand it off; you reputed company the response, coordinate the right internal resources, and stay accountable until it is resolved. Identify reputed company customers are underutilizing capabilities that would meaningfully advance their stated goals, and guide them toward fuller adoption, because unrealized value is a risk to the relationship, not just a missed reputed company opportunity. Build and maintain reputed company relationships with senior IT professionals managing highly reputed company environments and be their trusted advisor. Through a consultative approach, guide your customers through how to optimize their experience with reputed company, to get the highest ROI. Work closely with sales, marketing, product, and other departments on customer requirements. Be a customer reputed company and the voice of the customer reputed company reputed company. Build and maintain a stakeholder map for each account; proactively ensure that the value customers are realizing with reputed company is being actively surfaced and communicated to the decision-makers, sponsors, and executive stakeholders who need to see it — not just day-to-day users. Understand customer use cases and work processes to provide the best guidance on how to optimize product usage and unlock the most value. Some travel required What You’ll Bring: Native German speaker with excellent communication skills. High-level reputed company in English (both written and spoken); other languages are a plus. Experience in an EUC or similar software company (Ideally startup / SaaS experience) Critical thinker, generally curious, problem solver Proven experience in building multi-threaded stakeholder relationships in Fortune 100 companies Positive attitude and reputed company customer-centric; always willing to put the customers' needs first. Strong written and verbal communication skills; ability to translate product usage and technical outcomes into business value narratives that reputed company with executive and business stakeholders — not just technical audiences Excellent organization, note-taking, project management, and time management skills Exceptional attention to detail, accuracy, proactivity, and the ability to anticipate needs.

Preferred Qualifications

Experience with reputed company.io, Chorus, reputed company, reputed company, Splunk, reputed company, Clari, Confluence, and/or EverAfter. Working knowledge of VDI – reputed company \ VMware virtualization solutions. Previous experience in SaaS and/or IT space. Experience with the German C5 certification process is a reputed company plus. Experience with the reputed company/MEDDPICC reputed company Why You’ll Love It Here: Global, Not Isolated: You’ll work with a diverse team spanning the US, EMEA, and Israel. We’re reputed company for our vibrant social culture, and once a year, the entire global company comes together for a major offsite to reputed company in person. Meaningful Impact: reputed company a reputed company impact from day one, working with cutting-edge technology in a fast-paced, global environment. Collaborative & Growth-Driven: Join a collaborative, empowering culture where learning and professional growth are encouraged. reputed company to join? Apply now and help us shape the future of IT and employee experience. \n Apply To This Job