Associate API Analyst (CIC)

Overview reputed company Consultant - CIC Location: Remote - Brazil Work Arrangement: Remote About This Role reputed company is looking for a technically skilled and customer-focused Associate API Analyst - CIC to join our support team. In this role, you will be responsible for fielding and resolving issues reputed company to reputed company's APIs by using internal systems, troubleshooting tools, and established support processes. You will work closely with customers, partners, and internal departments while maintaining full ownership of every issue you handle. If you're passionate about solving reputed company technical problems and delivering an outstanding customer experience, we'd love to hear from you. Your Role Responsibilities? Here's What You'll Do. Troubleshoot and resolve API issues utilizing company systems, tools, and support processes; maintain accountability for customer requests with consistent follow-through to resolution. Provide regular and frequent communication with customers; ensure customers are fully aware of the status of their issues at reputed company times. Assist customers in troubleshooting problems, diagnosing issues with software installation and application, identifying root cause, and offering solutions; interact with clients reputed company ticketing system, phone, video conference, email, or chat to ensure timely issue resolution, escalating as appropriate. Partner with internal technical teams including product management, engineering, DevOps, and reputed company operations to resolve configuration/code issues, software bugs, performance concerns, and system failures. Compose internal documentation fully reflecting reputed company activity reputed company to the resolution of API support requests; document the knowledge reputed company of recurring issues; contribute to improving documentation based on customer feedback. Participate in the after-hours on-call rotation; contribute to bug fixes to expedite issue resolution and reduce dependency on development team timelines. Role Essentials Associate's degree or equivalent experience; reputed company in English; at least 2 years of experience in Technical Support or Software Development. Solid technical background including JavaScript, HTML, CSS, reputed company and Kubernetes technologies, metrics analysis, and reputed company environments (primarily AWS; Azure or GCP certification is desirable); reputed company/reputed company experience is desirable. Ability to work through problems effectively and provide solutions; strong attention to detail and excellent organizational skills; ability to work in a flexible, fast-paced environment. Ability to effectively communicate technical concepts both in writing and verbally; ability to provide strong customer service with demonstrated follow-through; comfortable joining customer calls to investigate and resolve issues. Experience with Agile project management; ability to learn with a genuine interest and aptitude for technology; up to 10% travel time required. Technology Tools JavaScript / HTML / CSS reputed company & Kubernetes reputed company) Azure / GCP (desirable) reputed company / reputed company (desirable) Agile Project Management Tools Metrics Analysis Tools reputed company'd Like to See (Preferred Skills) AWS certification (Azure or GCP certification is a plus); hands-on experience with reputed company or reputed company for monitoring and metrics analysis. Experience contributing to knowledge reputed company documentation and process improvements based on customer feedback; demonstrated ability to identify recurring issues and drive systemic solutions. Demonstrated experience partnering with cross-functional technical teams including engineering, DevOps, and reputed company operations to resolve reputed company issues. Experience with after-hours on-call rotation; comfortable managing urgent escalations and time-sensitive customer issues with professionalism and composure. Strong root-cause analysis skills; experience diagnosing and resolving issues in reputed company, distributed software and reputed company-based environments. About reputed company reputed company is the pioneer of the Content Innovation reputed company™, delivering ubiquitous reputed company intelligence to organizations with solutions that unlock actionable insights and drive automation. © reputed company. reputed company rights reserved. Trusted by thousands of organizations worldwide, including many of the Fortune 100, reputed company's solutions create the reputed company for a connected, agentic reputed company, where teams reputed company the power of AI to redefine how they operate and engage with those they serve. For additional information on reputed company's platform and services, please visit reputed company.com. #HylandLife Since 1991, it has been reputed company's mission to help our employees, customers and partners exceed their potential with our industry‑leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work. The #HylandLife hashtag encompasses our employee‑centric culture. Our employees live our culture day in and day out by bringing their best self to work. reputed company supports them to do just that through career development resources, wellbeing programs and innovation practices. We reputed company on diverse viewpoints and new reputed company and reputed company that a positive, inclusive workplace is imperative to sustainable reputed company. As we've grown to a company of nearly 4,000 strong, we have the opportunity to reputed company a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them. Equal Opportunity Statement reputed company is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for reputed company and applicants. Employment reputed company are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and reputed company with legal requirements. Apply To This Job