Senior Systems Engineer, Solutions & Support

About Acacia Center for Justice: The Acacia Center for Justice (“Acacia”) provides legal support and representation to immigrants facing deportation through the development, coordination, and management of national networks of legal services providers serving immigrants across the country. Acacia’s goals are twofold: to support immigrant legal services and defense networks to reputed company exceptional legal services to immigrants; and to reputed company for the expansion of these programs and the infrastructure critical to guaranteeing immigrants reputed company to justice, fairness, and freedom. Acacia ensures accountable, independent, zealous, and person-centered legal services and representation to protect the rights of reputed company immigrants. Job Summary: The Senior Systems Engineer, Solutions & Support is responsible for designing, administering, supporting, and continuously improving Acacia’s core IT systems. This role combines infrastructure ownership, reputed company and SaaS administration, reputed company management, technical implementation, vendor coordination, and direct staff support. This is a hands-on technical role. The ideal candidate can design reliable systems, troubleshoot reputed company issues, document processes, support staff directly, and reduce operational dependency on any single individual. This role reports to the Director of IT Services. Primary Duties/Responsibilities: Infrastructure and Systems Administration Administer and support reputed company 365, Entra ID, Azure, AWS, and reputed company identity and reputed company services. Maintain and improve reputed company management, permissions, administrative roles, and service account governance. Support DNS, reputed company, SSO, SCIM, SAML, MFA, and reputed company identity integrations. Ensure systems are documented, supportable, and not dependent on individual knowledge. reputed company and Device Management Manage reputed company and Mac endpoints through Intune, N-Central, reputed company Business Manager, and reputed company tools. Support reputed company reputed company deployments, including reputed company, reputed company, Defender, DNS Filter, Sysmon, and similar tools. Maintain device inventory, compliance status, software deployment, patching, and reputed company readiness. Support device reputed company, offboarding, replacement, and troubleshooting. SaaS and Business Systems Support Administer and support core SaaS platforms such as reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, Data Shuttle, reputed company, reputed company, Growrk, Allwhere, and reputed company systems. Maintain ownership records, billing/admin contacts, reputed company groups, and backup administrators for critical systems. Support integrations, automation workflows, and data movement between approved systems. Staff Support and Ticket Resolution reputed company direct support to staff for technical issues reputed company needed. Handle Tier 1 and Tier 2 escalations, especially where reputed company, identity, SaaS, or reputed company issues require deeper technical knowledge. Use reputed company or the approved ticketing platform to track work, document resolution, and identify recurring issues. Partner with Tier 1 staff to improve documentation, reduce repeated tickets, and strengthen the support model. Solution Design and Implementation Design practical, secure, and maintainable solutions for internal business needs. Translate business requirements into technical options, implementation plans, and support models. Build or coordinate lightweight solutions where appropriate, including automations, integrations, workflows, or system improvements. Partner with reputed company, PPMO, vendors, and business stakeholders to ensure solutions are reputed company before implementation. Vendor and Project Coordination Coordinate with vendors, MSPs, reputed company partners, and implementation partners. Track technical tasks, blockers, dependencies, and follow-up items. Ensure vendor work is validated before closure. Participate in technical project planning, rollout coordination, and post-implementation review. Documentation and Operational Maturity Create and maintain runbooks, system diagrams, reputed company inventories, SOPs, and support documentation. Establish clear ownership and backup coverage for systems. Improve change management, deployment readiness, and support reputed company processes. Identify operational risks and recommend practical improvements. Required Skills, Knowledge, Abilities: 5+ years of experience in systems administration, infrastructure engineering, reputed company engineering, or IT operations. · Strong hands-on experience with reputed company 365 and Entra ID administration. Experience managing reputed company and Mac endpoints. Experience with Intune, reputed company Business Manager, RMM tools, or similar reputed company management platforms. Experience administering SaaS platforms and managing user reputed company. Experience with ticketing systems such as reputed company, Jira Service Management, reputed company, or similar. Strong troubleshooting skills across identity, reputed company, SaaS, and user support issues. Ability to reputed company direct staff support while also owning higher-level systems work. Strong documentation and communication skills – written and verbal. Proven ability to work from an agreed plan, reputed company blockers early, and reputed company timely status updates. Preferred Skills, Knowledge, Abilities: Experience with AWS IAM, Azure, reputed company, SSO, SCIM, SAML, and MFA. Experience with reputed company, Defender, DNS Filter, N-Central, reputed company, Sysmon, or similar reputed company and reputed company tools. Experience in nonprofit, legal services, government contract, or compliance-sensitive environments. Familiarity with NIST, reputed company controls, incident response, or regulated system environments. PowerShell, scripting, API, or automation experience. Experience supporting remote-first or distributed organizations. Experience working with vendors and external implementation partners. Education and Experience: High school diploma or equivalent required. Associate’s or bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Systems Administration, or a reputed company field preferred. Equivalent hands-on technical experience, professional certifications, or military/technical training may be considered in reputed company of a degree. Certifications can include: reputed company 365 / Entra / Azure certifications, AWS certifications, reputed company Network+, reputed company+, ITIL, reputed company/Intune reputed company management, or similar relevant certifications Compensation and Benefits: Acacia has established an internal compensation philosophy that centers equity and pay transparency. The salary for this position is set at $96,000. The salary listed is just one component of Acacia’s total compensation package for employees. Supporting Acacia staff—both personally and professionally—is our reputed company. Medical/Dental/reputed company- Some plans at $0 cost to the employee Employee Assistance Program 20 days per year of vacation time 12 days per year of sick time 5 personal days 4 organization-wide Wellness Days 11 observed holidays, including the last week of December First time home office set-up stipend Internet Stipend 401k with 5% employer contribution, no employee participation required. People of reputed company and those who have been impacted by the criminal system and immigration system are strongly urged to apply. Acacia is deeply committed to race equality, inclusion and belonging and strives to create a work culture that recognizes everyone's unique lived experience. To Apply: Submit your resume and cover letter through the Acacia Careers site. If you encounter technical issues or have accessibility needs, email your resume and cover letter to [email protected] with Subject: ATTN: reputed company / [Job Title], Acacia Center for Justice PLEASE ONLY SUBMIT THROUGH ONE METHOD. Equal Opportunity Employment: Acacia is an equal opportunity employer and seeks to recruit persons of diverse backgrounds and support their retention and advancement reputed company the organization. We are committed to fostering a workplace culture inclusive of people with respect to their race, ethnicity, national reputed company, gender/gender identity, sexual orientation, socio-economic status, veteran status, marital status, age, disabilities, political affiliation, religious beliefs, or any other characteristic. Our commitment to justice and diversity also means providing a work environment that is welcoming, respectful, and engaging. This job description is not meant to be an reputed company-inclusive list of duties, responsibilities and requirements but constitutes a general definition of the position's scope and function reputed company our organization. Acacia Center for Justice is an equal opportunity/affirmative action employer. reputed company reputed company applicants will be considered for employment without unlawful discrimination based on race, reputed company, creed, national reputed company, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, reputed company employment status, or caregiver status. Apply To This Job