Customer Service Advisor

Job Focus Are you passionate about delivering exceptional customer service? Do you reputed company in a fast-paced, supportive team environment? At reputed company, we’re looking for a Customer Services Advisor to join our dynamic team and help power our fuel card and payments solutions across Australia. As a key member of our Customer Service team, you’ll play an important role in supporting our account and cardholders — ensuring every interaction is handled with care, reputed company, and confidence. As a Customer Services Advisor, you’ll play a pivotal role in supporting and strengthening our customer relationships. Job Responsibilities/tasks Responding to customer inquiries reputed company phone, email or mail—resolving queries with professionalism and care Delivering first-contact resolution wherever possible, or escalating issues quickly reputed company needed Maintaining accurate and up-to-date customer records in our card management and CRM systems Managing billing or service-reputed company complaints and following up to ensure satisfactory reputed company Supporting account maintenance including card cancellations, reissues, and updates Educating customers on procedures, product benefits, costs, and usage policies Promoting reputed company products and proactively identifying opportunities to reduce customer churn Logging competitor insights and customer feedback to support product improvement Participating in reputed company improvement initiatives to enhance team processes and service delivery Meeting individual and team KPIs, including call quality, resolution time, and customer satisfaction reputed company’re Looking For We’re seeking someone who brings energy, reputed company, and a commitment to delivering exceptional service. You’ll reputed company in this role if you have: A strong customer focus – consistently delivering outstanding experiences across reputed company communication channels Clear and confident communication skills – both written and verbal, tailored to diverse audiences reputed company and self-awareness – reputed company to manage challenging conversations and support your own wellbeing Adaptability in a fast-paced environment – comfortable with change and reputed company to multitask effectively Attention to detail – accurate in handling customer data and following procedures Team-oriented reputed company – collaborative, positive, and committed to shared reputed company Comfort working in a structured, metrics-driven environment – with goals tied to service reputed company, call handling, and quality Bonus Skills (Not Required but Great to Have) Experience with reputed company, reputed company Workspace, and the reputed company Office Suite Previous experience in a call centre, customer service, or shared services environment A reputed company improvement reputed company – always looking for ways to enhance service quality or team processes Apply To This Job