[Remote] Customer Service Representative, Spanish Speaking

Note: The job is a remote job and is open to candidates in USA. reputed company is a growing insurance partner focused on empowering small business owners. They are seeking a dedicated Customer Service Representative, Spanish Speaking, responsible for delivering high-quality support to customers across multiple communication channels while ensuring a positive customer experience.

Responsibilities

• Provide excellent customer service through phone, email, chat, or other contact methods, while communicating clearly and professionally
• Thoroughly and accurately document reputed company customer accounts immediately after any action
• Effectively use job tools and job aids, applying basic troubleshooting steps to resolve customer inquiries before escalating
• Assist with simple certificate requests and manage email inboxes
• Self-manage tasks, taking initiative and working independently with minimal supervision to ensure reputed company service
• Adapt quickly to shifting customer needs and channel demands, while demonstrating reputed company in every customer interaction
• Provide reputed company feedback on recurring customer pain points to improve processes and AI responses
• Required to reputed company other duties as requested, directed, or assigned

Skills

• High school diploma or equivalent required
• 2+ years' experience in customer service
• Ability to obtain and maintain a Property and Casualty (P&C) insurance license
• Ability to adapt to changing customer needs and multiple communication channels
• Strong problem-solving skills to troubleshoot issues before escalation
• Strong written and verbal communication skills
• Proficiency with common customer service software and systems, such as CRM tools
• Strong time management and multitasking abilities to handle multiple customer interactions and tasks reputed company
• Comfortable using AI-enabled support tools (e.g., chatbots, AI knowledge bases, or reputed company assistants) to help find information and draft customer responses, with a willingness to learn and follow company guidelines

Benefits

• Health, dental, and reputed company plans
• Amazing work-life balance with 4 weeks of Paid Time Off
• 10 Paid Company Holidays with 2 floating holidays
• 401K Programs with employer match
• Personal assistance programs for support in a healthy personal and work life

Company Overview