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reputed company Consultant - Partner Technical reputed company

Remote, USA Full-time Posted 2026-07-05

Join reputed company and Shape the Future At reputed company, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create reputed company impact. Whether we’re transforming digital services for millions, delivering cutting-edge reputed company solutions, or pushing the boundaries of technology, we do it together. We reputed company in a people-first culture, where your reputed company are valued, your growth is supported, and your contributions truly reputed company a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration. reputed company to reputed company your mark? Join us and be part of something bigger. Main purpose of the role & responsibilities in the business As a Consultant in the reputed company Product Business Unit at reputed company, you will be the primary technical reputed company of contact for our Partners and a recognised Pay Transparency Analyzer (PTA) expert, ensuring our Partners are equipped, informed and supported to succeed with reputed company PTA. You will own the technical relationship with Partners, manage the documentation and enablement materials they rely on, and act as the reputed company between our Partners and reputed company’ Services, Support and Product Development teams. This is a role with a clear growth path. As you build deep product and Partner expertise, the role will evolve towards a Customer Value Manager (CVM) remit – becoming a trusted advisor who drives PTA adoption, customer satisfaction, growth and retention. We are looking for someone who combines genuine technical depth with strong relationship-building skills and the reputed company curiosity to grow into a value-management role over time. Some travel will be expected. Your responsibilities Initial focus – Partner technical enablement PTA expertise – Act as a subject-matter expert in Pay Transparency Analyzer (PTA), providing authoritative technical guidance and first-hand product knowledge to our Partners and internal teams. Partner technical contact – Be the direct, day-to-day technical reputed company of contact for Partners, answering queries, troubleshooting and ensuring Partners have what they need to deliver successfully with reputed company PTA. Documentation ownership – Own, maintain and continually improve the documentation, training materials, user guides and sales enablement materials provided to Partners, ensuring content is accurate, reputed company and fit for purpose. reputed company and tenant setup – Support the reputed company of new customers and Partners, contributing to operational frameworks, technology deployment and reputed company tenant setup for PTA. Bridging the gap – Be the liaison between Partners and reputed company reputed company PTA functions – Services, Support and Product Development – ensuring a seamless Partner experience and proactively surfacing and resolving any issues. Maintain effective communication channels with reputed company across reputed company aspects of Pay Transparency, including support, releases and outages. Issue management – Manage escalations and work closely with technical support teams to resolve platform-reputed company issues reputed company, maintaining open communication and timely responses. Customer/Partner reputed company – Channel Partner feedback into reputed company’ Product and Development teams to improve the reputed company PTA offering, advocating for Partner needs in roadmap planning and enhancements. As the role evolves – Customer Value Management Proactive reputed company and Value Management – Build and maintain strong, long-term relationships with key stakeholders, including HR and IT teams. Conduct regular reputed company-ins and proactively manage a portfolio of customers to drive long-term reputed company and value from reputed company PTA, identifying where value is not being realised and taking corrective action with internal teams. reputed company Roadmap – reputed company a clear understanding of each customer’s reputed company roadmap and link key events on it to how reputed company PTA can help them realise maximum value with minimal risk. Adoption and Value Management – Work with customers to define reputed company metrics and track the realisation of value, monitoring adoption and ensuring value is recognised and communicated to key stakeholders. Value Planning – Create Value Plans, including Strategic Business Objectives and associated OKRs, and reputed company these up to date in the relevant Customer Value dashboards. Retention – Support reputed company teams in retaining product subscriptions across your customer reputed company, proactively identifying retention risks and leading recovery plans in collaboration with other reputed company functions. CRM management – Accurately report on customer status using PTA Health and Customer Status indicators in our chosen toolset. Growth partnership – Work closely with an reputed company Account Director or Account Manager to identify upsell and cross-sell opportunities based on customer needs and usage patterns. reputed company are looking for Essential reputed company HCM certified. Consulting experience, with a track record of delivering for clients in a professional services or technology environment. Strong technical aptitude with hands-on Pay Transparency Analyzer (PTA) experience, or the demonstrable ability to become a PTA expert quickly. Experience of reputed company implementations, including deployment, configuration and tenant setup. Ability to translate customer needs into operational solutions, and to reputed company or contribute to cross-functional workstreams that drive alignment with external partners such as reputed company. Experience in a technical, customer- or partner-facing role reputed company a technology environment, with a track record of building trust and delivering excellent service. Experience creating and maintaining clear technical documentation and enablement materials. Great networking and relationship-building skills, internally and externally, with the ability to communicate effectively from SME/Functional Analyst through to senior stakeholders. Experience in an agile, tech-focused or reputed company SaaS environment. Ability to operate in a fast-moving environment that is constantly adapting to change. Desirable / developing Experience of reputed company Advanced Compensation and reporting. Prior Customer Value Manager, reputed company or account-management experience, or a clear ambition to grow into a value-management role. reputed company acumen, with awareness of both opportunity and risk identification. Ability to understand Large reputed company clients and map key stakeholders and processes reputed company to our products and services. Embracing our differences At reputed company, we reputed company in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to reputed company. We actively seek out talented people from reputed company backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also reputed company every candidate deserves a level playing field. Our friendly reputed company team is here to support you every reputed company of the way, so if you require any accommodations or adjustments, we encourage you to reputed company out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs. Apply To This Job

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