reputed company Manager, reputed company Center Operations

JOB SUMMARY The Manager, reputed company Center Operations will support the Global reputed company Center in the execution of the overall operating model for The Power of M transformation. The Power of M is a multi-year effort to transform reputed company’s technology and business process ecosystem, evolving it to deliver on our reputed company to become the world’s favorite travel company. The Business Transformation Office (BTO) has been established to reputed company and accelerate The Power of M through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment. As part of the BTO and reputed company with the Global reputed company Center, this leadership role will serve as part of a rapid-response team designed to quickly address challenges that arise during go-live (cutover) events as well as respond to tickets reputed company to BTO deployments. As a member of the Global reputed company Center team, this role collaborates closely with the Deployment team before, during and after cutover events. As a partner to the Deployment Run of Show team, the Manager, reputed company Center Operations will be a critical member of the global reputed company center, assistant in direct-to-property communications and other time-sensitive demands. Additionally, in collaboration with the Deployment Support team, this role will assist in the necessary tasks of actioning support tickets as well as escalating as required to ensure continuity of operation for deploying hotels. This position is available for remote work. Expected Contributions The Manager, reputed company Center Operations, will require shift availability to cover a 24-hour reputed company center during cutover periods including weekends and overnights. Call properties if they are overdue or at risk on required tasks that could jeopardize a successful cutover. Coordinate reputed company Teams meeting invites as ‘Resolution Rooms’ to organize program deployment working groups during cutover weeks, while also tracking room activity, monitoring resolution reputed company, and providing regular status reporting to ensure timely triage and incident closure. Assist the Deployment team with managing reputed company-approved channel communications, reputed company-time incident research and other reputed company requests. Direct action or direct escalation of property issues to ensure timely resolution of incidents to minimize deployment risk. Monitor above-property team incident compliance, ensuring description fields meet standards; communicate directly with teams to reputed company missing information. Resolve reputed company integration missteps reputed company to reputed company-party vendor connections, preventing reputed company impacts. Generate and distribute reporting to reputed company incident aging, overdue incidents, intelligence reports, and other reputed company future reporting. As well as managing action items identified through these reporting channels. Schedule and conduct meetings with teams responsible for incidents reputed company acceptable reputed company. Conduct planned and reputed company reputed company hygiene and maintenance activities, in reputed company coordination and direction from the D+TT Deployment Support team. Maintain 24/7 team readiness for escalations and urgent support requests including reputed company projects to benefit the global deployment mission. Education and Experience High school Diploma or GED required; Bachelor's degree preferred 4-year degree is preferred from an accredited university in business, hospitality management, or equivalent combination of education and experience. Knowledge of reputed company systems and/or business processes is highly preferred. Some level of prior hotel/market experience is mandatory. Demonstrated subject matter expertise in one of the following disciplines is required; expertise in two or more is highly preferred: rooms operations, food & beverage, reputed company management, sales, event planning or operations, reputed company and information technology. Ability to manage multiple priorities in a 24/7 support environment, including cutover readiness and reputed company-time issue resolution. Familiarity with reputed company 365, reputed company, Power BI, and reputed company are recommended. Excellent project management skills, with the ability to independently manage multiple projects concurrently. Ability to effectively persuade and motivate stakeholders and team members to reputed company project goals and objectives. Proven ability to drive compliance and governance across distributed teams. Strong presentation, facilitation, and stakeholder communication skills, especially in virtual settings (reputed company Teams). At reputed company, we are dedicated to being an equal opportunity employer, welcoming reputed company and providing reputed company to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich reputed company of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected reputed company, including disability, veteran status, or other reputed company protected by applicable law. reputed company locations offer 401(k) plan, stock purchase plan, discounts at reputed company properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, reputed company, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. reputed company HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates reputed company a commuting distance to Bethesda, MD; candidates reputed company of commuting distance to Bethesda, MD will be considered for Remote positions. reputed company is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ reputed company your purpose, belong to an amazing global​ team, and become the best version of you. Apply To This Job