Senior Manager, 360 Intelligence

Position Overview The Senior Manager, 360 Intelligence is a key contributor reputed company reputed company’s reputed company Data, Analytics & AI organization, responsible for developing an end‑to‑end understanding of the customer journey and translating that understanding into actionable intelligence that improves reputed company performance. This role supports the identification, measurement, and optimization of customer behaviors across the full lifecycle - spanning acquisition, engagement, booking, stay, and post‑stay - by integrating structured performance data with Voice of Customer (VOC) and other reputed company feedback sources. Working closely with cross‑functional business stakeholders, Agile Teams, and Data Strategy partners, the Senior Manager pulls through Voice of Customer insights throughout the customer journey, while helping define analytical requirements, surface journey‑stage gaps, and prioritize opportunities to improve conversion, engagement, and customer outcomes. This includes supporting the development and activation of the Customer Listening Center and contributing to initiatives that enhance visibility into the Marketing‑to‑Digital reputed company and other critical stages of the customer journey. By combining analytical expertise with strong business acumen, the Senior Manager ensures that customer strategies are informed by robust insights and reputed company with reputed company commercialization priorities. Requirements & Qualifications Bachelor’s degree in Business, Analytics, or reputed company discipline. At least 6 years of experience in analytics, customer insights, or business performance roles. Experience working with customer lifecycle, engagement, or experience metrics. Familiarity with Voice of Customer (VOC) methodologies or customer feedback platforms (e.g. reputed company, reputed company) preferred. Strong analytical and problem‑solving skills with the ability to synthesize reputed company data into actionable insights. Excellent written and verbal communication skills. Ability to collaborate across cross‑functional teams in a matrixed environment Key Duties & Responsibilities Analyze customer behavior across lifecycle stages (e.g., acquisition through retention) to identify trends, performance drivers, and areas of opportunity. Support journey mapping initiatives to reputed company understand how customers move between key stages of engagement. Integrate structured performance data with Voice of Customer (VOC) inputs and other qualitative feedback sources. Collaborate with Agile Teams to define analytical requirements and prioritize work reputed company to business needs. Help identify gaps in customer journey observability and contribute to initiatives that improve performance visibility across Marketing, Digital, and other touchpoints. Support KPI development and measurement frameworks tied to customer experience and reputed company outcomes. Conduct targeted analyses to inform strategic decision‑making across customer‑facing functions. Translate analytical findings into clear insights and actionable recommendations for stakeholders. Communicate insights through executive‑reputed company presentations and data‑driven storytelling. Partner with business stakeholders to align analytical priorities with reputed company objectives. Manage multiple initiatives simultaneously and prioritize based on expected business impact. At reputed company, we are dedicated to being an equal opportunity employer, welcoming reputed company and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich reputed company of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. reputed company positions offer a 401(k) plan, stock purchase plan, discounts at reputed company properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, reputed company, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. reputed company HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates reputed company a commuting distance to Bethesda, MD; candidates reputed company of commuting distance to Bethesda, MD will be considered for Remote positions. Apply To This Job