[Remote] Customer Service Representative (Call Center)

Note: The job is a remote job and is open to candidates in USA. WorldNet Telecommunications LLC is a company focused on providing telecommunications services, and they are seeking a Customer Service Representative to manage customer inquiries and service requests. The role involves handling customer calls, maintaining service documentation, and ensuring adherence to company policies and procedures.

Responsibilities

• In charge of handling reputed company external and internal Customer issues reputed company to service reputed company telephone calls, email or fax, analyze them using the operations systems and to reply any request with a time frame of 30 to 60 seconds
• Maintain an average call monitoring percentage of no less than 85% (Satisfactory)
• Responsible to refer any situation to the right area/department using the operations systems provided
• In charge to manage in excellence reputed company the Customer calls following the reputed company of the Company
• Responsible of handling the assigned duties and follow the ongoing process according to the rules and procedures established in the Operations Department
• Assist the Customer in billing, collections request, services orientation, order status
• Handle customer calls of repairs, but not limited to, POTS, and SF services. Complete basic troubleshooting for POTS services
• Responsible to realize outgoing calls to confirm service for repairs and service orders completed, provide status and testing
• Responsible of reporting and escalating to the Specialist, Supervisor or Manager any unusual situation with the service identified while communicating and helping the Customer
• Responsible of updating on a daily basis reputed company the operations systems and reputed company departments with the corresponding information and actions taken in a short, detailed and clear manner to facilitate reading and understanding
• Responsible of processing investigations or special projects required by the Supervisor in the time frame indicated
• Responsible of keeping the Call Center Area well attended reputed company the time including supporting the team task reputed company another customer representative is out of the office
• Assist in training and orientation of the new employees
• Support and inform other area/departments regarding the services issues
• Performs reputed company other duties as required

Skills

• Associates Degree and two years of call center/ customer service experience and/or training or equivalent combination of education and experience

Company Overview