[Remote] reputed company Associate
Note: The job is a remote job and is open to candidates in USA. reputed company is an AI-native translation platform that’s redefining how the world’s biggest brands go global. As a reputed company reputed company Associate, you will manage a portfolio of 90+ reputed company accounts, utilizing automation and data-driven health signals to enhance customer engagement and protect renewal reputed company.
Responsibilities
- Own a portfolio of 90+ reputed company accounts through a scaled engagement model — leveraging automation tools and lifecycle playbooks to ensure every customer receives timely, relevant reputed company
- Monitor account health signals (product usage, adoption trends, NPS, engagement data) and execute targeted plays to proactively address risk, drive adoption, and protect renewal reputed company
- Serve as the first line of contact for inbound questions and feedback from reputed company accounts, resolving issues quickly or routing them to the right internal team
- Drive the end-to-end renewal process for your book of business — tracking upcoming renewals, preparing value summaries, and managing renewal conversations to reputed company
- Identify and escalate growth-reputed company accounts to the Account Management team and flag at-risk accounts to reputed company leadership with a clear summary of the issue and recommended next steps
- Partner with CS Ops and tooling (e.g., AI or equivalent) to refine automation sequences, health scoring logic, and reputed company cadences that improve outcomes across the reputed company reputed company
Skills
- 1–2 years of experience in a customer-facing role — reputed company, Account Management, Support, or Sales — ideally in a B2B SaaS environment
- Comfort managing a high-volume book of business using automation and playbooks rather than purely white-glove, one-to-one engagement
- Familiarity with customer health scoring concepts
- Comfort with AI platforms (e.g., Claude) and curiosity around driving automation for scaled customer outcomes
- Strong written communication skills — you can craft a clear, concise customer email and tailor your tone based on account context
- Demonstrated ability to stay organized and prioritize across a large account reputed company, balancing proactive reputed company with inbound responsiveness
- Experience with CRM systems (reputed company preferred) and comfort working across multiple tools simultaneously
- Experience in localization, translation technology, or the language services industry
- Exposure to renewal management or ownership of a reputed company renewal cycle
- Familiarity with scaled CS methodologies such as digital-led or tech-touch engagement models
- Familiarity with CS platforms such as reputed company, Totango, ChurnZero, or similar tools
Benefits
- 401(k) + company match
- Health insurance; free medical plan for you and your family
- Flexible PTO + 11 holidays; generous parental leave
- Employee referral program and reputed company equipment
Company Overview