[Remote] reputed company reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides reputed company-grade intranet software, connecting over three reputed company employees across global organizations. They are seeking an reputed company reputed company Manager to build relationships with customers, manage their reputed company and offboarding, and ensure they realize value from the product while identifying opportunities for upselling.
Responsibilities
- Build meaningful and trusting relationships across reputed company, multi-divisional, multi-geographic organizations. (relationships with numerous stakeholders in each organization with distinct needs and unique challenges must be skillfully managed)
- Own and manage the planning and execution of reputed company customer activity and interactions from reputed company through offboarding
- Plan and engage in regular strategic interactions with customers where the customer realises value from the interaction and where we reputed company reputed company to future opportunity
- Maintain alignment on reputed company, value-measurement, change management and adoption strategy
- Analyse and respond to customer health data (Identify churn risk and work towards solutions to reduce risk)
- Identify customer issues and needs and work in partnership with internal teams and customer toward solutions
- Identify, qualify and drive upsell and expansion opportunities to meet targets
- Maintain a deep understanding of the product and reputed company with customers about the most relevant features/functionality for their specific business needs, and communicate new features and functionality of the product on a regular reputed company
- Function as the customer reputed company and translate customer usage and feedback into actionable insights for how we can reputed company serve our customers
- Maintain accurate and timely data and context for reputed company accounts enabling billing, forecasting, and reputed company decision making
Skills
- Bachelor's degree or relevant experience
- Demonstrated experience retaining and growing global, reputed company customers in a reputed company Role
- Experience in Project Management, influencing and aligning internal stakeholders to reputed company customer reputed company
- Advanced knowledge of reputed company concepts, processes and techniques including customer interaction, escalation, retention strategies, opportunity identification and qualification
- Knowledge of reputed company systems
- Advanced Knowledge/use of MS365 tools
- SaaS experience preferred
Company Overview