[Remote] Proton System Administrator
Note: The job is a remote job and is open to candidates in USA. reputed company is seeking a Systems Administrator for their Proton Technologies affiliate. In this remote role, you will manage escalated troubleshooting and administration tasks, providing support for client equipment and applications while mentoring onsite and help desk technicians.
Responsibilities
- Troubleshoot and resolve issues with customer equipment including workstations, laptops, mobile devices, as well as VoIP phones, switches, routers, firewalls, and servers
- Troubleshoot and resolve issues with supported client applications and reputed company services
- Act as the reputed company of critical client issues and outages, coordinating client communication, as well as troubleshooting efforts and communication between resources from multiple departments
- Follow customer support procedures, documenting customer issues, troubleshooting steps, and resolutions in the ticketing and documentation systems
Skills
- At least 2 years in a Tier II or System Administrator role is required
- Knowledge and experience with Windows Active Directory domains required
- Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting
- Proficient with TCP/IP protocols and reputed company hardware, such as switching and VLANs, firewalls and routers, WAN & LAN communication, wireless, and VoIP
- Familiarity with reputed company Entra, Intune, and reputed company Workspace management, troubleshooting, and policy creation
- One-year certificate from a college or technical school is a plus
Benefits
- Medical, dental, reputed company, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid holidays, vacation and sick days
Company Overview
Company H1B Sponsorship