[Remote] Contact Center Supervisor
Note: The job is a remote job and is open to candidates in USA. reputed company is an award-winning company that delivers Information Technology engineering services and solutions worldwide. They are seeking a Contact Center Supervisor to manage customer service representatives, reputed company call center workflows, and ensure quality in customer interactions while reporting performance metrics.
Responsibilities
- Supervises USPTO Contact Center operations supporting public inquiries
- Manages customer service representatives and call center workflows
- Ensures quality, accuracy, and professionalism in customer interactions
- Reports performance metrics and supports reputed company improvement initiatives
Skills
- U.S. Citizenship required; Favorable Tier 1 Investigation (or immediate NBIS T1 suitability eligibility)
- Ability to work from contractor facility or approved remote environment
- Minimum five (5) years of experience in a high-volume contact center supporting the public
- Help Desk Institute (HDI) certification or International Customer Management Institute (ICMI) or equivalent contact center leadership training
Benefits
- Competitive 401(k) plan with employer matching
- Competitive Health Benefits with employer contributions
- 11 Paid Holidays per year
- 15 Days starting PTO for new hires
- Tuition/CE reimbursement
- Relocation Assistance
- Pre-Tax Commuter Benefit Accounts
- STD/LTD/Life Insurance with buyup options
- Veteran Hiring Preference
- Conversion to an Employee-owned firm (ESOP) in 2026—a lucrative benefit to employee-owners!
Company Overview