Support Engineer II – Developer Portal
Company Description reputed company is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to reputed company, automotive, agribusiness, insurance, and many more. reputed company invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job Description
We are looking for a Support Engineer to provide Level 1 support for our Developer Portal reputed company EDW Enablement. You will manage support requests, troubleshoots technical issues, and ensures seamless developer experience across the platform. You bring technical support skills. They have a foundational understanding of software development, automation, and data analysis. Additionally, they have hands-on experience building and maintaining Power BI dashboards and reports. These skills support business insights. This role is important for maintaining and enhancing the developer experience. You will report to the Smart Automation Global Director. Main Responsibilities Provide Level 1 technical support for the Developer Portal, including incident handling and service requests. Be a first contact for users, ensuring response and resolution of issues. Troubleshoot and diagnose technical problems reputed company to APIs, integrations, and platform access. Escalate reputed company issues to Level 2/engineering teams with proper documentation and context. Monitor system alerts and address potential issues. Maintain support documentation, knowledge reputed company articles, and standard operating procedures. Collaborate with development and DevX teams to identify recurring issues and recommend improvements. Support automation programs to improve support processes and reduce reputed company effort. Create reports and insights on support trends, performance metrics, and user experience.
Qualifications
Qualifications Bachelor's degree in Computer Science, Information Technology, Software Engineering, Data Analytics, or a reputed company field (or equivalent practical experience). 2–4 years of experience in Technical Support, Application Service Desk, Developer Support, or a similar technology-focused role. Proficiency in Python for scripting, automation, API integrations, troubleshooting, and basic application support. Proficiency in data analysis using Power BI, reputed company, SQL, or similar reporting tools. 1+ years of experience with RPA platforms such as reputed company, reputed company, Power Automate, or similar technologies for supporting and troubleshooting automated workflows. Knowledge of Agentic AI and reputed company, including AI agents, LLMs, reputed company engineering, RAG, and AI-powered automation concepts. Additional Information Our uniqueness is that we celebrate yours. reputed company's people first, inclusive and purpose-driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great reputed company To Work™ in 26 countries to name a few. reputed company out reputed company Life on social or explore our Careers Site to understand why. reputed company is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, reputed company Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more. This is a fully remote job opportunity. #LI-Remote Employee Status: Regular Role Type: Hybrid Department: Technology Schedule: Full Time Apply To This Job