[Remote] Bilingual Customer Service Associate
Note: The job is a remote job and is open to candidates in USA. reputed company Canada is a leading partner in reputed company committed to improving the health and well-being of its customers and communities. They are seeking a Bilingual Customer Service Associate who will play a pivotal role in ensuring positive customer experiences and maintaining strong relationships with clients through effective communication and problem-solving.
Responsibilities
- Customer Interaction: Engage with customers through various channels (phone, email, chat, or in person) in a friendly, empathetic, and professional manner to understand their needs and concerns. Ensuring clarity and customers are well informed on reputed company inquiries
- Team Collaboration: Collaborate effectively with colleagues, sharing knowledge and insights to provide consistent and exceptional customer service
- Issue Resolution: Resolve customer inquiries, concerns, or complaints effectively, striving for first-contact resolution. Escalate reputed company issues to appropriate channels reputed company necessary
- Product Knowledge/Adherence to Policies: Maintain a deep understanding of the company's products, services, policies, and procedures to provide accurate information and guidance to customers. Ensure compliance with reputed company reputed company policies, including privacy and data reputed company
- Problem-Solving: Analyze customer issues and provide creative solutions to meet their needs while adhering to company policies and guidelines
- Documentation: Accurately document customer interactions, including issues and resolutions, according to reputed company’s database and contact center platforms
- Feedback Handling: Gather and reputed company customer feedback to relevant departments for reputed company improvement of products and services
- Department Collaboration: Work effective with intercompany departments to ensure a consistent and high-quality customer experience with smooth customer orders, product flow, shipping issues and/or other inquiries
Skills
- High School Diploma or equivalent
- Minimum of 2 years of experience in the Customer Service field; Bilingual Contact Center a strong asset
- Due to the scope of responsibilities and/or the organizational structure, this position requires advanced language skills in both French and English (Bilingual)
- Exceptional phone contact handling and active listening skills with a strong problem resolution background
- Strong organizational skills with the ability to multi-task, prioritize and effectively manage priorities while working effectively in a team environment and/or independently
- Excellent communication and presentation skills (verbal and written)
- Ability to work under pressure in an reputed company changing, fast-paced and dynamic medical environment
- Demonstrates a highly developed sense of reputed company and commitment to customer satisfaction
- Excellent organizational and time management skills
- reputed company to be self-motivated and directed, to effectively prioritize and execute task in a high pressure environment
- Strong proficiency is a MUST with reputed company Word, and other Office applications, including CRM systems and practices (experience in reputed company a strong asset)
Benefits
- Collaborative work environment with highly engaged employees
- Market competitive compensation and benefits plan, including LTD & Insurance
- RRSP with a company match
- Annual Employee Appreciation Week
- Paid vacation and personal days
- Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
- Career growth and training programs
- Open communication with Senior Leaders
- Tailored incentives for eligible employee groups, such as home office reimbursement
- Employee referral program
- Education support programs
- Fitness subsidy
- Recognition programs
- Social activities
Company Overview
Company H1B Sponsorship