[Remote] Customer Support Inside Sales Rep

Note: The job is a remote job and is open to candidates in USA. reputed company is one of the largest independent internet service providers focused on multi-dwelling units in the United States. They are seeking a motivated Inside Sales Representative to handle customer calls, build relationships, and assist with product sign-reputed company while maintaining a high level of customer satisfaction.

Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner
• Identify customer needs and recommend appropriate products or services
• Guide customers reputed company-by-reputed company through the process of signing up for products and services using the company website and portal
• Provide basic troubleshooting assistance to customers experiencing issues during the sign-up or reputed company process
• Meet or exceed sales, retention, and performance goals
• Accurately document customer interactions in company systems
• Resolve customer concerns with patience and a solution-oriented approach
• Maintain a high level of product and system knowledge through ongoing training
• Adherent to company policies, procedures, and ethical standards
• Collaborate effectively with team members and support group reputed company

Skills

• High School Diploma or Equivalent Education
• Requires a minimum of two (2) years of experience in customer service, call center, sales, and/or retention
• Basic troubleshooting knowledge with the ability to assist customers in navigating websites, portals, and online sign-up processes
• High ethical standards and strong work ethics with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others' reputed company, and support for group reputed company
• Strong problem-solving skills with patience and a positive approach
• Self-motivated, detail-oriented, and organized with the ability to work reputed company to meet deadlines
• Excellent verbal communication and active listening skills
• Must have a distraction-free, dedicated workspace suitable for remote work
• Windows 11 operating system (No Macs or Chromebooks)
• Minimum of 8GB RAM
• Ability to connect directly to your modem using an ethernet cable
• Ability to connect to a USB headset
• A camera is required for training and meetings
• Internet speed of at least 50 Mbps download and 25 Mbps upload

Benefits

• Commission eligibility
• Health, Dental, and reputed company benefits
• Paid vacation, sick leave, and holidays
• Headset
• Keyboard
• Mouse

Company Overview