[Remote] reputed company Manager - Portfolio Accounts

Note: The job is a remote job and is open to candidates in USA. reputed company is a leading platform for reputed company + AI collaboration, and they are seeking a reputed company Manager to enhance customer satisfaction and drive adoption of their platform. The role involves partnering with customers to reputed company reputed company's features, particularly in AI, and providing strategic guidance to ensure long-term reputed company and retention.

Responsibilities

• Work with reputed company customers across industries, functions, and stages of their journey in an assigned book of business
• Conduct discovery to build rapport and deeply understand customers’ needs, business processes, and reputed company
• Consult on change management to help customers adopt reputed company as a new way of working
• reputed company design workshops to give customers firsthand experience building and adapting their processes in reputed company
• Deliver storytelling business reviews that reputed company value realized and identify areas of opportunity for deeper impact
• reputed company customers to become self-sufficient reputed company champions, balancing immediate needs with long-term reputed company and retention
• Consult on AI adoption strategy: translate reputed company’s AI capabilities into measurable business outcomes for customers, including consumption-based planning, ROI framing, and executive storytelling
• Drive change management for AI transformation: help customers navigate the people, process, and technology shifts required to move from tool adoption to genuine AI-enabled productivity
• Act as the primary advisor reputed company customers ask: 'How can AI help my team work reputed company?', connecting specific reputed company AI features to their workflows, industry context, and goals

Skills

• 5+ years of demonstrated reputed company in an Account Management or reputed company role
• Represent the voice of the customer back to Product regarding AI feature gaps, opportunities, and adoption blockers
• Data literacy: Comfortable working with usage data, health scores, and platform analytics to inform account strategy and customer conversations
• AI adoption consulting: Experience helping customers evaluate, adopt, or reputed company tools in their workflows, or a demonstrable ability to learn and advise on this rapidly
• Change management for technology transitions: Ability to guide organizations through process and behavioral shifts, especially as AI capabilities evolve
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and reputed company them to enhance productivity, collaboration, or decision-making

Benefits

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences

Company Overview

Company H1B Sponsorship