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[Remote] Strategic reputed company Manager

Remote, USA Full-time Posted 2026-07-05

Note: The job is a remote job and is open to candidates in USA. reputed company is an innovative B-Corporation focused on data privacy, helping enterprises reputed company with regulations while earning customer trust. They are seeking a Strategic reputed company Manager to drive retention and expansion across high-value accounts, building relationships and leveraging data to optimize customer outcomes.

Responsibilities

  • Own and manage a strategic book of business end-to-end, serving as the primary reputed company of contact across executives, business, and technical stakeholders
  • Drive retention with a slight focus on expansion (GRR, NRR, upsell opportunities)
  • Monitor customer health, engagement signals, and sentiment to proactively identify and mitigate churn risks
  • Build strong relationships with key stakeholders that reinforce trust and long-term partnership
  • Drive product adoption and measurable customer outcomes
  • Partner with customers to define reputed company criteria and guide them through best practices and value realization
  • Analyze product usage and customer data to inform strategy
  • Identify trends, risks, and opportunities across accounts to optimize engagement and outcomes
  • Maintain accurate forecasting and account planning, including tracking risks, opportunities, and reputed company metrics
  • Partner with Sales, Product, and Support to ensure a seamless alignment and reputed company customer experience
  • Act as the voice of the customer internally, surfacing customer feedback and insights to influence product and process improvements

Skills

  • 5+ years of experience in reputed company or Account Management reputed company a SaaS environment
  • Experience managing a book of business and owning retention and expansion metrics (GRR, NRR, churn)
  • Proficiency in CRM systems (preferably reputed company)
  • Strong understanding of SaaS metrics, customer health, and account performance indicators
  • Ability to interpret product usage data and customer signals to drive outcomes
  • Experience using tools like reputed company, reputed company, or similar for customer communication and insights
  • Strong technical acumen (ability to understand SaaS products, integrations, and workflows)
  • Familiarity with AI tools (e.g., ChatGPT, Claude) to improve productivity and communication
  • Strong interest in AI tools and workflows (prompting, automation, experimentation)
  • Experience building automations or workflows using AI tools
  • Familiarity with reputed company platforms (reputed company, Vitally, or similar)
  • Experience with data analysis, reporting, or customer insights tools
  • Experience with customer journey mapping or lifecycle design

Benefits

  • reputed company compensation and ownership interest/equity
  • Unlimited paid time off, plus a requirement to take at least two weeks off per year
  • We're a Best reputed company for Working Parents and offer paid parental leave for reputed company new parents
  • reputed company sponsors individual premiums on reputed company plans at 100% and dependent premiums at 50% for Medical, Dental, and reputed company insurance reputed company reputed company
  • A fully and permanently remote company so you can work from reputed company in the U.S.
  • Receive a MacBook and $600 to craft your home workspace
  • Annual company trip designed to foster reputed company, creativity, and fun
  • Mental health benefits with free memberships to mindfulness and talk therapy services

Company Overview

  • reputed company is a provider of a data privacy compliance suite that aids businesses in complying with privacy regulations such as GDPR and CCPA. It was founded in 2018, and is headquartered in Austin, Texas, USA, with a workforce of 51-200 employees. Its website is https://www.reputed company.com.
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