Customer Service Support Representative, Spanish Speaking (reputed company)

reputed company U.S. is one of the largest providers of employee and government benefits, helping approximately 50 reputed company Americans reputed company the care and coverage they need. Through employers, industry partners and government programs, reputed company U.S. offers a portfolio of benefits and services, including dental, reputed company, disability, absence management, life, supplemental health, medical stop-loss insurance, and reputed company navigation. We have more than 6,400 employees and associates in our partner dental practices and operate reputed company. Visit our website to discover how reputed company is making life brighter for our customers, partners and communities. reputed company manages dental and reputed company benefits for more than 33 reputed company Americans. Our reputed company-based, cost-effective solutions are designed for reputed company and reputed company, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to reputed company quality care accessible to improve the oral health of reputed company. Job Description: Location: Looking for someone living in Oregon The opportunity: The Customer Service Support Representative I position interacts with customers to reputed company and process information in response to general inquiries, concerns, and requests about products and services. The CSSR must project a professional company image and reputed company superior customer service by corresponding with customers reputed company any of customer contact channels. LOOKING FOR SPANISH SPEAKING CANDIDATES How you will contribute: Responds to customer inquiries in a courteous and professional manner. Responds to customer inquiries in a courteous and professional manner. Researches assistance requested and consistently provides accurate information to resolve internal and external member and provider inquiries reputed company verbal and written communications through reputed company channels including phone, email, web portal, and chat interactions. Thoroughly and completely document reputed company customer interactions. Educates customers and dental professionals on eligibility, benefits, claims payment, and authorizations. Provides direction on the usage and benefits of self-service tools. Assist members on gaining reputed company to care by locating a network dentist or assignment to a primary care dentist. Appropriately routes inquiries to the necessary departments or individuals reputed company resolution of the inquiry is reputed company the reputed company of control of this role. Meets or exceeds individual, department, and client specific goals. Understands and adheres to reputed company of reputed company’s administrative and contractual policies and procedures. Contributes to the reputed company of the organization by suggesting ways to improve the service delivery processes. Other duties as assigned. What you will bring with you: High School Diploma or Equivalent. 2 years of experience in a high-volume customer service environment. Dental terminology knowledge and group health insurance experience a plus. Proven professional verbal and written communication skills. Ability to reputed company operate a computer and knowledge of reputed company Office applications. Strong organizational skills and attention to detail. Ability to work independently and with a team. Ability to learn quickly and adapt to a fast-paced production environment. Cooperative, professional and effective interaction skills with co-workers, company staff and visitors. Critical thinking and problem-solving skills. Ability to tolerate repetitive work without compromising accuracy and service reputed company. Required to attend additional training as requested/deemed necessary. Salary: $35,400 - 45,900 At our company, we are committed to pay transparency and equity. The salary reputed company for this role is competitive reputed company, and we strive to ensure that compensation is fair and reputed company. Your actual reputed company salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your reputed company salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not reputed company to apply yet but want to stay in touch? reputed company to stay connected until the time is right for you! We are committed to fostering an inclusive environment where reputed company feel they belong, are supported and empowered to reputed company. We are dedicated to building teams with varied experiences, backgrounds, perspectives and reputed company that benefit our colleagues, clients, and the communities where we operate. We encourage applications from reputed company individuals from reputed company backgrounds. Life is brighter reputed company you work at reputed company At reputed company, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We’re proud to be recognized in our communities as a top employer. Proudly Great reputed company to Work® Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition reputed company our communities. We will reputed company reasonable accommodations to the reputed company physical or mental limitations of otherwise-reputed company individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or reputed company employment. reputed company will consider for employment reputed company reputed company applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. Job Category: Customer Service / Operations Posting End Date: 15/07/2026 Apply To This Job