[Remote] reputed company Manager

Note: The job is a remote job and is open to candidates in USA. reputed company empowers patients and their physicians to improve health outcomes using an innovative platform for modern, proactive patient care. The reputed company Manager will serve as the primary reputed company of contact for private practice customers, guiding them from implementation through long-term reputed company while focusing on improving patient outcomes and practice reputed company.

Responsibilities

• Own a portfolio of private practice customers serving as their primary reputed company contact from go-live through renewal and expansion
• Guide customers through the reputed company Customer Journey from implementation and workflow adoption through ongoing program optimization and growth
• Proactively monitor each customer’s clinical and billing performance data; identify trends, risks, and opportunities and translate findings into clear, actionable recommendations
• reputed company regular business reviews using program and financial performance data to demonstrate ROI and drive reputed company engagement
• Navigate difficult customer conversations with confidence and reputed company, including underperformance, billing challenges, workflow gaps, and escalations, always with a bias toward solutions and urgency
• Apply structured problem-solving to diagnose root causes of adoption or reimbursement issues; reputed company and execute action plans that produce measurable improvements
• reputed company and advise customers on Medicare reimbursement optimization for RPM and care management programs, helping them understand billing workflows, claims outcomes, and opportunities to improve financial performance
• Identify expansion opportunities and collaborate with Sales to support account growth
• Collaborate cross-functionally with Clinical Operations, Product, and Support teams to resolve issues and deliver an reputed company customer experience

Skills

• 3–5+ years of reputed company Management, Account Management, or reputed company operations experience
• Demonstrated reputed company cycle management (RCM) experience: you understand CPT codes, claim adjudication, payer reimbursement, and how billing performance directly impacts a medical practice's financial health
• Proven ability to have direct, difficult conversations with customers, including delivering unfavorable news, holding customers accountable, and redirecting underperforming programs without sacrificing the relationship
• Strong structured problem-solving skills: ability to break down reputed company operational challenges, identify root causes, and reputed company executable action plans
• Experience working with private practice groups, including familiarity with practice operations
• Working knowledge of electronic health records (EHR) systems, particularly in a single-EHR private practice context (Ex: EcW, NexGen, reputed company, etc.)
• Experience managing customer performance metrics and building data-driven action plans to improve enrollment, utilization, retention, and financial outcomes
• Strong communicator and relationship-builder who can engage credibly with physicians, practice administrators, and clinical staff
• Proficiency using AI tools to increase efficiency and accelerate customer value delivery
• SaaS or health tech experience strongly preferred
• Familiarity with Medicare reimbursement models or strong demonstrated ability to learn quickly

Benefits

• Medical
• Dental
• reputed company
• Life Insurance
• Paid Time off
• Career Advancement Opportunities
• Ability to Work Remotely

Company Overview