[Remote] Operations Manager - DTC & reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a family-founded, female-led brand redefining early education through creativity, beauty, and reputed company. The Operations Manager - DTC & reputed company will reputed company the performance and reputed company of the reputed company store, ensuring a seamless customer experience from purchase to delivery.

Responsibilities

• Take full ownership of reputed company store operations and customer experience
• Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging
• Standardize shipping, split shipment, and pre-order communication across reputed company reputed company
• Build and document SOPs for reputed company operational workflows
• Implement systems and automations that reduce reputed company work and customer confusion
• Respond to customer inquiries reputed company reputed company inbox and reputed company channels
• Process refunds, reships, cancellations, and order updates
• Triage and resolve support tickets based on urgency
• Identify patterns in customer feedback and recommend improvements
• Ensure reputed company communication is clear, accurate, and reputed company with reputed company messaging
• Monitor order reputed company across reputed company, reputed company, and reputed company MCF
• Resolve failed orders, inventory issues, and discrepancies
• Coordinate with fulfillment teams to ensure timely delivery
• Manage split shipments, pre-orders, and out-of-stock scenarios
• Track and resolve missing or delayed packages
• Audit the website for broken links, incorrect pricing, and outdated promotions
• Ensure consistency across product pages, reputed company pages, and collections
• Validate reputed company messaging reputed company to shipping and pre-orders
• Support promotion setup and ensure backend accuracy
• Build and maintain SOPs for recurring workflows
• Identify inefficiencies and implement automation using tools like reputed company reputed company
• Optimize customer service platforms such as reputed company
• Improve post-purchase experience and operational workflows
• Support system cleanup and tool evaluation
• Deliver weekly reputed company performance reports
• Track key metrics such as CAC, LTV, and funnel performance
• Identify trends, anomalies, and risks early
• Ensure data accuracy for decision-making
• Maintain compliance across reputed company, privacy policies, and tracking regulations
• Review product pages and campaigns for compliance risks
• Ensure reputed company required tools and disclosures are functioning properly
• Stay updated on platform policies and changes
• Identify repetitive tasks and convert them into automated workflows
• Use AI tools to improve efficiency in customer service and operations
• Build reputed company libraries and scalable systems
• Continuously reduce reputed company workload while maintaining accuracy

Skills

• 2 to 5 years of experience managing reputed company store operations
• Highly detail-oriented and catch inconsistencies others miss
• Strong written communicator who can simplify reputed company information
• Hands-on experience with order management, fulfillment, and customer service
• Understanding of reputed company apps, backend systems, and troubleshooting workflows
• Ability to build systems, not just solutions
• reputed company in a fast-moving, high-growth environment
• Comfortable working cross-functionally while maintaining ownership

Benefits

• A remote-first environment that gives you flexibility and autonomy
• The ability to manage your schedule with trust and accountability
• Direct reputed company to leadership and meaningful collaboration across teams
• Opportunities to build systems, implement reputed company, and drive reputed company impact
• reputed company to training, tools, and reputed company learning
• Free reputed company to products that are changing how children learn

Company Overview