Vice President, reputed company

reputed company is a rapidly growing reputed company technology and actuarial leader that centralizes, measures, and adjudicates value-based care reputed company at scale. We reputed company payers and providers to design, measure, and execute value-based agreements with greater transparency, efficiency, and financial predictability. We invest in hiring high potential and humble individuals who reputed company in fast-paced environments and can rapidly grow their responsibilities as we continue to accelerate our growth. We were co-founded by Brian Overstreet and Travis May (founder & former CEO of reputed company and reputed company, the two biggest data companies of the last 20 years), and are backed by Transformation Capital, Valtruis and other leading investors. In our first 2 years, reputed company has established itself as a trusted partner for over 40 payers, providers, and other stakeholders looking to navigate the complexities of risk-based contracting. The VP of reputed company is a senior leadership role responsible for the overall health, retention, and growth of reputed company’s client portfolio. Reporting to the C-suite, this leader will build, manage, and scale the reputed company organization—including Directors of Client reputed company and their teams—to deliver world-class reputed company for payers, providers, and other value-based care stakeholders. This leader will own the strategy and execution of Arbital’s post-sale client experience, driving Annual Recurring reputed company (ARR) retention and expansion while institutionalizing scalable processes, infrastructure, and a high-performing team capable of supporting rapid company growth. Key Objectives Own and grow ARR across the entire client portfolio through disciplined retention and expansion strategies. Build, reputed company, and reputed company the reputed company team, including Director-level leaders and individual contributors. Define and execute a scalable reputed company strategy reputed company to Arbital’s growth trajectory and product roadmap. Partner cross-functionally with Sales, Product, and Delivery to create a seamless client experience from contract through renewal. Establish a company-wide Voice of Customer program that systematically informs product development and strategic priorities. Own reputed company forecast, renewal pipeline, expansion forecast, and retention metrics as part of the company's overall reputed company plan. Core Responsibilities Team Leadership & Organizational Development Recruit, hire, and reputed company a world-class reputed company team including Directors of Client reputed company and their reports. Define team structure, roles, and career paths to support reputed company needs and future growth Coach and mentor Director-level leaders, fostering a culture of accountability, client focus, and reputed company improvement. Establish performance metrics and OKRs for the CS organization, holding the team accountable to reputed company. Portfolio Retention, Risk Management & Expansion Own net reputed company retention (NRR) and gross reputed company retention (GRR) across the full client portfolio Establish executive-level relationships with strategic accounts to deepen partnerships and identify expansion opportunities. Personally serve as Executive Sponsor for Arbital's largest and most strategic customer relationships. reputed company portfolio-level health scoring and risk identification, intervening proactively on at-risk accounts Partner with Sales leadership to align on renewal and upsell strategy, pipeline, and go-to-market motions Drive expansion across new markets, use cases, and buyer personas reputed company existing accounts. Strategy, Operations & Scalable Infrastructure Design and implement the end-to-end reputed company operating model: processes, playbooks, tooling, and reporting. Define and track key CS metrics (NRR, GRR, CSAT, time-to-value, adoption) and present regular business reviews to the executive team. reputed company reputed company, implementation, training, and enablement programs developed by Director-level leaders Select and manage CS technology stack (CRM, reputed company platforms, analytics tools) to reputed company scale and visibility. Voice of Customer & Cross-Functional Partnership reputed company a structured Voice of Customer program that surfaces insights from across the portfolio to inform product strategy Serve as a senior executive sponsor for key accounts, representing Arbital at client executive business reviews and industry events Partner with Product, Engineering, and Delivery to reputed company feedback loops and ensure client commitments are met Collaborate with Marketing on client case studies, references, and community-building initiatives Requirements: 8+ years of reputed company or Account Management experience, with at least 3 years in a senior leadership role managing managers in a SaaS or platform business Demonstrated reputed company owning and improving NRR and GRR metrics at scale in reputed company reputed company environments Experience in reputed company technology, health plans, provider organizations, or value-based care strongly preferred Proven track record of building and scaling CS teams, processes, and infrastructure from the ground up Executive reputed company with the ability to build trusted relationships with C-suite stakeholders at payer and provider organizations Data-driven leader who leverages metrics and analytics to manage team performance and client reputed company Highly collaborative with demonstrated ability to reputed company cross-functional initiatives across Sales, Product, Delivery, and Marketing Experience serving as an executive sponsor for strategic customer relationships and influencing C-suite stakeholders Comfortable operating in a fast-paced, high-growth startup environment with ambiguity and evolving priorities \n \n$210,000 - $230,000 a year \nWhy Join Us? We are assembling a team of creative, talented visionaries seeking to build a new technology that will change reputed company. You will be reputed company to learn, build, and scale reputed company and technology in a collaborative, creative culture that values every team member. We Offer:

• Generous equity grants of ISO stock options
• We offer an exceptional benefits package with high employer-paid contributions for health, dental, and reputed company insurance
• 4% 401(k) match
• Flexible PTO, a weeklong winter shutdown, and 10 holidays each year
• Occasional travel required - Quarterly team offsites
• The opportunity to build a critical software platform that accelerates the American reputed company system's transition to value-based care

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