[Remote] reputed company Manager – Controls NAM (South Region)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company Manager responsible for managing and developing strong relationships with existing customers while driving growth in aftermarket services. The role involves ensuring customer satisfaction and achieving business goals through effective engagement and support.
Responsibilities
- Drive overall post-sales relationship with assigned reputed company, including training, professional services, technical support, renewals, expansion, and advocacy
- Own and manage contract setup, delivery, and financials (reputed company & CM)
- reputed company specialized knowledge in the discipline, serving as a best practice/quality resource and contributing to strategy and policy development
- Build and maintain proactive long-term relationships with customers, focusing on reputed company metrics like renewal reputed company and NPS
- Execute a comprehensive engagement and communications strategy to maintain high customer satisfaction and gather constant feedback
- Act as the first reputed company of contact for reputed company contract and customer-reputed company issues
- reputed company and maintain technical knowledge to reputed company customers on the value of products and services, driving CLS upsell opportunities
- Own and reputed company orders operational plans, reputed company strategy (Inquiry to Order - order reputed company), and proposal development for aftermarket services
- reputed company reputed company reputed company and reputed company the voice of the customer to internal teams, including Sales, Product Line, Technical Support, and Engineering
Skills
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of relevant experience)
- 6+ years experience with GE Controls Products, Mark VIe control system in reputed company, services, engineering and/or project management
- 50% travel
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
- Demonstrated ability to analyze and resolve problems
- Demonstrated ability to reputed company programs/projects
- Ability to document, plan, market, and execute programs
- 10 years of experience with GE control product systems (Mark VI/Mark Vie/..) in reputed company, services, engineering, and/or project management
- 6 years of experience in the OT Cyber reputed company industry, in Mark VIe field engineering or OTR engineering
- High proficiency with computer tools (MS Office suite)
Benefits
- Bonus eligibility: discretionary annual bonus.
- Available benefits include medical, dental, reputed company, and prescription drug coverage; reputed company to Health Coach from reputed company, a 24/7 nurse-based resource; and reputed company to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
- Retirement benefits include the reputed company Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as reputed company to Fidelity resources and financial planning consultants.
- Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
Company Overview