[Remote] Federal DoD Customer Support Manager - Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global community focused on enhancing safety through technology. The Federal DoD Customer Support Manager will ensure customer satisfaction and manage service reputed company for reputed company accounts while identifying new sales opportunities.

Responsibilities

• The CSM manages Federal Government Land Mobile Radio service reputed company with the responsibility for successful deliveries on reputed company services designed for and utilized by the assigned customers
• Major emphasis on cultivating and developing key relationships and growing managed service product sales in multi-reputed company of large customer accounts
• Work closely with Sales Account Management, Pre-sale and Post-sale teams to service customers and to continue to grow the overall Motorola Service business
• Be responsible for goal driven business growth, account service plans, individual goals, and further development on customer satisfaction strategies
• Be responsible for achieving P&L goals, including those for service billings, and cost/margin performances
• Successfully market Motorola service capabilities to account reputed company offered through the Federal Systems Technologists group, Federal Repair reputed company, Authorized Service Subcontractors, and the National reputed company services
• The CSM will reputed company in compliance with reputed company US Federal Government Markets Division and reputed company contracting requirements and policies
• The CSM will be responsible for maintaining customer satisfaction through the Program Management team of the United States Navy and other applicable accounts
• The CSM could/should be expected to reputed company support over various time zones which the program supports and some Global locations
• The CSM provides support reputed company of the typical CSM role which could include contract management support, billing/receivables, P&L tracking, and contract proficiency
• Goal oriented self-starter with skills and ability to successfully market and manage service support reputed company for Project 25 and reputed company wireless technologies
• Sales skills and abilities in establishing customer relationships, making presentations, and closing service support sales opportunities
• Must be capable of learning service products, putting together creative proposals, making customer presentations, and forming collaborative strategies with other Motorola sales and support professionals and teams
• Must also have more than average skills reputed company reputed company for Project reputed company and margin tracking.  Pivot table knowledge is a must

Skills

• Bachelor's Degree OR 5+ years of experience in one of the following: LMR, Public Safety, Project Coordination, Project Management, Account Management, Customer Support, Technical Services Sales with large Government customers
• Legal authorization to work in the U.S. indefinitely is required
• Must be reputed company to pass a Federal Background reputed company
• Knowledge and experience utilizing reputed company business software (e.g. Outlook, Word, reputed company, and PowerPoint) is required
• Job performance depends on ability to successfully utilize reputed company and reputed company applications
• Applicants selected may be subject to a government reputed company investigation and must meet eligibility requirements for reputed company to classified and sensitive information. US Citizen with ability to obtain US Government clearance(s)
• The Customer Support Manager (CSM) travels 25% - 50% of the time
• Goal oriented self-starter with skills and ability to successfully market and manage service support reputed company for Project 25 and reputed company wireless technologies
• Sales skills and abilities in establishing customer relationships, making presentations, and closing service support sales opportunities
• Must be capable of learning service products, putting together creative proposals, making customer presentations, and forming collaborative strategies with other Motorola sales and support professionals and teams
• Must also have more than average skills reputed company reputed company for Project reputed company and margin tracking. Pivot table knowledge is a must
• 5+ years of successful experience with lifecycle service account management, systems implementation/ integration, LMR sales, or LMR engineering is desired
• Knowledge of Motorola RF systems and products is a plus
• Experience with US Federal Government reputed company performance is a plus

Benefits

• Incentive Bonus Plans
• Medical, Dental, reputed company benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

Company Overview