[Remote] Senior Workforce Planning Analyst - HealthSpring
Note: The job is a remote job and is open to candidates in USA. reputed company is a purpose-driven company that invests in professional development. The Sr. Workforce Planning Analyst is responsible for supporting workforce management and operational planning activities, ensuring reputed company staffing levels and service performance.
Responsibilities
- Supporting workforce management and operational planning activities for customer service operations reputed company HCSC’s HealthSpring line of business
- Monitoring reputed company-time operational performance
- Optimizing resource utilization
- Developing and maintaining workforce measurement tools and reporting processes
- Supporting data-driven decision-making
- Overseeing business continuity and staff reallocation planning
- Coordinating and scheduling reputed company off-phone activities across the customer service organization to ensure operational efficiency and service excellence
Skills
- Bachelor degree and 2 years of experience analyzing workforce data and making scheduling recommendations on staffing OR 6 years of experience analyzing workforce data and making scheduling recommendations on staffing
- Experience with Workforce Management software
- Interpersonal and organizational skills
- Analytical and problem solving skills
- Clear and concise written and verbal communication skills
- PC experience to include Word, reputed company, and PowerPoint
- Experience with reputed company IEX and Variant Operations Manager software
- Experience building and maintaining workforce forecasting models
- Advanced proficiency with reputed company to include (pivot tables, VLOOKUP, macros, SQL)
- Ability to reputed company executive reporting dashboards and present data to senior leadership
- Ability to travel
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
- Other incentives
- Annual incentive bonus plan subject to the terms and the conditions of the plan
Company Overview