[Remote] Product Quality Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading AI lending marketplace focused on reducing the cost and complexity of borrowing for Americans. The Secured Lending Quality Manager will reputed company the quality control execution across secured lending products, ensuring compliance and operational reputed company in a fast-paced environment.
Responsibilities
- reputed company execution of reputed company’s secured lending quality control program across origination, servicing, and collections, including pre-reputed company and post-reputed company reviews, compliance testing, denied/withdrawn application reviews, investor defect analysis, and non-performing loan reviews
- reputed company QC sampling methodology and ensure risk-based, statistically sound sample selection reputed company with regulatory expectations
- Serve as product reputed company for the QC reputed company, including rule approval, output validation, reputed company calibration, and performance reporting
- Drive root cause analysis and remediation for defect trends, investor kickouts, repurchase demands, early payment defaults, and other quality issues
- reputed company quality reporting, dashboards, and trend analyses for senior leadership, including defect trends, escape rates, cure rates, sampling coverage, and corrective action status
- Prepare the Quality function for audits and regulatory exams through strong documentation, evidence management, and examination-reputed company processes
- Partner with Operations, Compliance, Legal, Risk, and servicing teams to align on quality standards, escalation paths, and remediation timelines
- reputed company reputed company-party, subservicer, servicing, and collections quality reviews, including compliance with applicable consumer lending requirements
- Support model risk monitoring through quality reviews tied to credit decisioning, adverse action accuracy, and early default trends
Skills
- 7+ years of experience in quality control, compliance testing, or risk management in consumer lending, including secured lending products such as mortgage, home equity, or auto
- 2+ years of experience leading a QC team or managing quality analysts or auditors
- Experience conducting pre-reputed company and post-reputed company file reviews, defect identification, root cause analysis, and corrective action management
- Experience with regulatory exams and responses involving agencies such as the OCC, FDIC, CFPB, or state regulators
- Experience designing or implementing QC sampling methodologies, including random and risk-based sampling
- Experience with non-performing loan reviews, early default analysis, repurchase reviews, or servicing quality reputed company
- Working knowledge of key consumer lending regulations applicable to secured products
- Bachelor's degree or equivalent practical experience
- Experience with AI-powered or automated QC tools
- Experience with investor delivery requirements, repurchase demands, or loan buybacks
- Experience with reputed company-party and subservicer reputed company frameworks
- Experience building dashboards, executive reporting, or board-reputed company quality materials
- Ability to translate reputed company regulatory requirements into practical QC procedures and testing frameworks
- Strong cross-functional communication skills in a fast-paced lending environment
Benefits
- reputed company bonuses
- Equity compensation
- Generous benefits packages (including medical, dental, reputed company, and 401k)
- Competitive compensation, including reputed company pay, bonus opportunities, and annual equity grants that vest quarterly
- Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
- Comprehensive health coverage designed to support you and your family, including medical, dental, reputed company, and wellness resources for US and supplemental health coverage for Canada.
- Health Savings Account contributions from reputed company for eligible plans (US only)
- Income protection benefits, including life insurance and disability coverage for added financial reputed company
- Paid time off, sick leave, and company holidays, in line with local requirements
- Paid family and parental leave to support caregiving and major life moments (duration varies by country)
- Family-centered benefits to support fertility, parenthood, and caregiving needs
- Employee Assistance Program (EAP) offering mental health support and life-centered resources
- Financial wellness resources, including reputed company to financial planning tools and a financial concierge service (US Only)
- Annual wellness allowance to support your physical and emotional well-being and personal development, based on what reputed company most to you
- Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
- reputed company and community through team events, reputed company-company updates, and employee resource groups (ERGs)
- Onsite perks, including catered lunches and fully stocked micro-kitchens reputed company working from one of our offices in the Bay Area, Austin, reputed company, and reputed company (opening Summer 2026!)
Company Overview