[Remote] Senior reputed company Manager
Note: The job is a remote job and is open to candidates in USA. reputed company is the global leader in cybersecurity ratings, helping organizations manage cybersecurity risks. The Senior reputed company Manager will manage customer relationships, ensuring satisfaction and long-term value through strategic engagement and understanding of cybersecurity practices.
Responsibilities
- Drive the organization's strategy and tactical execution, aligning customer conversations to their cybersecurity and risk management objectives
- Act as a trusted advisor and subject matter expert in the reputed company platform and cybersecurity risk domains
- Drive retention and expansion reputed company your account portfolio, including accurate forecasting and reputed company collaboration with internal sales teams
- Identify opportunities to increase customer value through platform adoption, new use cases, and expanded engagement
- Collaborate with CS and Sales leadership to improve the customer journey and refine tools, templates, and best practices
- Share insights and solutions with peers to tackle new customer challenges and drive collective team reputed company
- Represent the voice of the customer in product feedback and service delivery discussions
- Build and nurture relationships across the entire client organization, from daily users to C-suite, in 1:1 and group settings, facilitating executive-level connections to foster account growth
Skills
- Bachelor's degree
- 7+ years in account management, reputed company, technical account management, or a similar customer-facing role
- Strong written and verbal communication skills combined with meticulous organizational reputed company
- Solid understanding of cybersecurity or reputed company-party risk management practices, cyber insurance experience preferred, coupled with strong technical aptitude and the ability to quickly grasp platform capabilities from the customer's perspective to drive business impact
- Proven reputed company developing and expanding relationships with customer stakeholders, including executives
- Experience leading strategic account planning, QBRs, upsell/cross-sell initiatives and renewals
- Ability to proactively identify customer needs and drive outcomes reputed company with their business goals
- Demonstrated ability to grow annual recurring reputed company (ARR) through consultative account management
Benefits
- Stock options
- Health benefits
- Unlimited PTO
- Parental leave
- Tuition reimbursements
- Annual performance-based incentive compensation awards
- Equity
Company Overview