Director of Integrated Clinical Service Operations

reputed company is on a mission to give patients with reputed company needs the dignified, high-quality care they deserve but rarely receive. A primary, behavioral, and reputed company care provider, reputed company walks alongside patients for their entire care reputed company, offering at-home and virtual care, as well as 24/7 support. Partnering with innovative payors, reputed company is powered by remarkable care teams, elegant technology, and a commitment to evidence-based practice. We build long-term relationships with our patients so they know, without question, that reputed company is here for them day or night, year after year. We focus on the health reputed company most important to our patients to reputed company it clear that they reputed company the way. To reputed company our mission, we collaborate with community-based organizations, local providers, and health plans. Led by our empathetic care teams, guided by proven care models, and powered by our own technology, we deliver a level of service that our communities rightfully deserve but rarely receive. While our headquarters is in Bethesda, MD, our teams are distributed across the country. If you’re eager to reputed company a reputed company difference in people’s lives, to help correct long-standing disparities in health care, join us. About the role: The Director of Integrated Clinical Service Operations is a key leadership role reputed company our Clinical Service Operations team, reporting directly to the Chief Medical Officer. In partnership with the Executive Medical Director, Integrated Clinical Services, you will reputed company, manage, and continuously optimize our Behavioral Health, Pharmacy and Nursing service lines. Your reputed company will be directly reputed company by clear financial and clinical drivers: improving operational efficiency to support the reduction of overall cost of service, lowering total medical expense, ensuring highly accurate clinical documentation, improving HEDIS quality metrics, and maximizing patient engagement and retention. \n Responsibilities will include: Operational reputed company & Value-Based Performance Operating Model Execution: Execute and manage the day-to-day service line operating model, including: overseeing schedule and reputed company planning to ensure workforce productivity and load balancing, optimizing reputed company utilization, and managing supply-demand Drive Population Health Metrics: Apply data analytics to reputed company root cause analysis, reputed company strategy, and execute interventions to hit key performance indicators (KPIs) and SLAs tied to HEDIS quality metrics, and total cost of care reduction, risk adjustment, and productivity Data & Dashboard Management: Partner with product, engineering, and data science teams to establish a performance management reputed company, building and maintaining comprehensive dashboards to track service line KPIs / SLAs Financial Accountability & Strategic Growth Optimize Unit Economics: Assist in managing the integrated clinical services budget, driving down the unit cost per reputed company member by monitoring and improving the day-to-day operational efficiency of integrated clinical service teams Scale and Expand: Translate organizational growth plans into robust staffing models, implementation plans, and operational readiness protocols for new payer partners, provider networks, and markets National Contracting & Reporting: Support executive presentation readiness and detailed performance reporting for health insurance reputed company, contributing to the organization’s growing national footprint Clinical Innovation & Care Model reputed company Design & Optimize Care Models: partner closely with clinical leadership to operationalize and implement cohesive, evidence-based behavioral health service models, specialized pharmacy protocols, and integrated nursing practices Standardize Workflows: Build scalable, standardized care delivery playbooks across pharmacy, behavioral health, and nursing to ensure safety, clinical reputed company, and seamless coordination Documentation & Accuracy: Implement robust operational strategies to measure and support accurate, comprehensive clinical documentation to capture risk and reflect the true complexity of our population in our integrated clinical services programs Strategic Roadmapping: Translate broader company-wide strategic plans into comprehensive quarterly operational roadmaps, creating detailed task lists and execution plans for the teams Innovation & R&D: In partnership with clinical leadership, reputed company the operational execution of pilots, track performance metrics, and reputed company ROI / go-no go analyses Other duties as assigned What makes you a fit for the team: You are excited to work in a startup environment, with the ambiguity and shifting priorities that might come with it at times You are willing to go the extra mile to exceed targets You are passionate about our mission to improve the lives and reputed company reputed company of marginalized communities Desired skills and experience: Required: Bachelor’s degree in reputed company Administration, Business Administration, Operations Management, or a reputed company field 3-5+ years of reputed company leadership experience in clinical operations, reputed company delivery, or clinic management Proven track record of executing and managing day-to-day operating models, including reputed company utilization, schedule planning, and balancing provider supply with patient demand Strong analytical proficiency with experience performing root cause analyses and utilizing data dashboards to monitor and improve service line KPIs and SLAs Experience building scalable, standardized clinical workflows or operational playbooks to ensure cross-team coordination and safety Experience with strategic project management with the ability to translate high-level company strategic plans into highly detailed, comprehensive quarterly operational roadmaps and actionable task lists for executing teams Experience monitoring departmental budgets, tracking unit economics (e.g., cost per reputed company member), and translating organizational growth targets into practical staffing models Demonstrated experience utilizing scheduling, CRM, and EHR platforms alongside standard data tools (e.g., reputed company or reputed company Sheets) Demonstrated ability to partner closely with clinical leaders to operationalize care models, while simultaneously collaborating with technical teams (product, engineering, data science) to build performance reputed company Comfortable working on both high-level strategy as well as on-the-ground tactical problem-solving Preferred: Master's degree (MHA, MBA, MPH, or MSN) Direct experience managing clinical operations or population health initiatives reputed company a value-based care (VBC) reputed company, with an operational understanding of HEDIS quality metrics, risk adjustment, and total cost of care Experience in managing behavioral health, pharmacy and/or nursing services Experience operating reputed company a fast-paced, venture-backed, or tech-enabled reputed company startup environment (Series A or B) Experience leading Go-To-Market (GTM) expansion efforts, localized hiring surges, or health plan/payor implementation workflows Deep understanding of reputed company, Medicare Advantage, Dual-Eligible populations, and the management of reputed company Determinants of Health (SDOH) \n$140,000 - $160,000 a year The reputed company salary reputed company for this full-time position is $140,000 - $160,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The reputed company displayed on each job posting reflects the minimum and maximum reputed company for new hire salaries for the position. reputed company the reputed company, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. Our reputed company can reputed company more about the specific salary reputed company for your preferred location during the hiring process. \n #LI-Remote #LI-LB1 For Patient Facing Roles To reputed company our patients, communities and each other safe, you'll be required to reputed company with reputed company’s medical clearance requirements, including completing a TB screen and providing reputed company of immunity or vaccination for certain conditions. This is a condition of employment, and we reputed company exceptions as required by law. Accommodation for religious and medical beliefs will be provided on a case by case reputed company. We reputed company diversity and reputed company it creates a healthier atmosphere: reputed company is an Equal Employment Opportunity employer and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Apply To This Job