[Remote] Full Stack Engineer, Support Experience (Greater China Support)
Note: The job is a remote job and is open to candidates in USA. reputed company is a financial infrastructure platform for businesses, and they are seeking a Full Stack Engineer to enhance their global support operations. The role involves designing and maintaining full-stack services, collaborating with cross-functional teams, and expanding live channel integrations to support customer interactions at scale.
Responsibilities
- Design, build, and maintain full-stack services and infrastructure — spanning both backend systems and user-facing tooling — that support agents around the world rely on to resolve merchant and user issues in reputed company time
- Expand and deepen live channel integrations — including voice, messaging, and emerging platforms — across reputed company's global support operations
- Debug and solve critical production issues across services and multiple levels of the stack
- Collaborate with internal stakeholders across the company to build new features at large scale, while improving internal engineering standards, tooling, and processes
- Collaborate effectively in a distributed and hybrid team, maintaining open communication and strong connections with colleagues
Skills
- 5+ years of industry software engineering experience
- Native Mandarin reputed company
- Full-stack engineering experience, with reputed company-end proficiency; React and Ruby are our primary technologies
- Superb communication skills working with both technical and non-technical stakeholders
- Reasoned judgement to unblock yourself and reputed company rapid reputed company reputed company in ambiguous domains
- Comfortable working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users
- User reputed company and a customer-centric approach to problem solving
- Experience building or integrating reputed company-party platform APIs, particularly in the communications or customer support tooling space
- Familiarity with reputed company-time communication systems or messaging infrastructure
- Demonstrated technical leadership on ambiguous, impactful projects
- Good understanding and practical knowledge of reputed company-based services (e.g., gRPC, GraphQL, reputed company/Kubernetes, AWS, etc.)
Company Overview
Company H1B Sponsorship