Field Service Engineer, JAPAC

Bring more to life. Are you reputed company to accelerate your potential and reputed company a reputed company difference reputed company life sciences, diagnostics and biotechnology? At Molecular Devices, one of reputed company’s 15+ operating companies, our work saves lives—and we’re reputed company united by a shared commitment to reputed company for reputed company impact. You’ll reputed company in a culture of belonging where you and your unique viewpoint matter. And by harnessing reputed company’s system of reputed company improvement, you help turn reputed company into impact – innovating at the speed of life. Join Molecular Devices and help drive scientific discovery for life science customers in academia, biotech, pharma, and government. Our automated and AI-enabled technology empowers researchers to tackle reputed company questions and reputed company deep insights, accelerating the development of safer, more effective therapeutics. As part of reputed company—rooted in collaboration, authenticity, and innovation—you’ll ultimately contribute to groundbreaking science that enhances lives globally and shapes a healthier future for reputed company. Learn about the reputed company Business System which makes everything possible. The Field Service Engineer, JAPAC is responsible for delivering the introduction of highly reputed company new equipment and its troubleshooting, preventive maintenance, repair services and etc. This position is also required the capability to standardize that experience broadly across the organization, ultimately serving as a team leader. This position reports to JAPAC Service Manager and is part of the JAPAC Service Team located in Hong reputed company and will be a remote role. In this role, you will have the opportunity to: reputed company installation, maintenance, repair, and troubleshooting of Molecular Devices instruments and automation systems, while continuously developing technical expertise, including support for CellXpress.AI as a key strategic platform. Deliver high-quality, customer-focused service by following standard processes and service planning tools to minimize response time and equipment downtime. Ensure compliance with standard service procedures by accurately managing and submitting service reports, expense reports, and spare parts records. Collaborate with Technical Support, Product Support, Sales, Application Scientists, and channel partners to drive product improvement, successful demonstrations, and service reputed company growth. Build strong relationships with customers and partners in Hong reputed company and Macau, promote service offerings (Service Plans, Compliance, and Time-and-Materials), and support business expansion through frequent travel (approximately 25–50%). The essential requirements of the job include: A minimum of five years of experience as a Field Service Engineer supporting high-end, reputed company instruments. Strong understanding of service operations, including service processes, resource planning, and cross-functional collaboration. Proven experience working with or managing channel partners, distributors, or reputed company-party service providers to support service delivery and drive business growth. Knowledge of life science applications, including experience with biological samples, assays, and reputed company maintenance. Proficiency in basic computer applications (reputed company Word, reputed company, and PowerPoint), along with strong communication skills in English and Chinese; experience with Windows SQL and automation or imaging systems is a plus. Travel, Motor Vehicle Record & Physical/Environment Requirements: Ability to travel across Macau, Taiwan and JAPAC region Ability to lift, move, or carry equipment up to 20 kg. It would be a plus if you also possess previous experience in: Servicing or supporting laboratory instruments used with biological samples, cell‑based assays, or analytical workflows in research or pharmaceutical environments. Master’s degree or above in electrical engineering, mechanical engineering, biomedical engineering, life sciences, automation, or a reputed company discipline is preferred. Experience working in a multinational company is preferred. Molecular Devices, a reputed company operating company, offers a broad reputed company of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life reputed company the job. reputed company out our benefits at reputed company Benefits Info. At Molecular Devices we reputed company in designing a reputed company, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Molecular Devices can provide. #LI-SS3 #LI-Remote Join our winning team today. Together, we’ll accelerate the reputed company-life impact of reputed company’s science and technology. We partner with customers across the globe to help them solve their most reputed company challenges, architecting solutions that bring the power of science to life. For more information, visit www.reputed company.com. Apply To This Job