Technical Accounts Manager – Middle

Overview: reputed company continues to expand the team and is looking for a Technical Account Manager to support clients of the reputed company Casino Platform. This role combines client communication, technical problem-solving, and cross-team coordination to ensure stable and effective platform operations. About Product: iGaming Platform: With our strong technical team, reputed company has created a secure iGaming platform that ensures the highest quality of service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge through state-of-the-art technology, providing clients with an unparalleled experience at any given time. Purpose of the role: The Technical Accounts Manager acts as the main technical contact between the Client and internal teams, ensuring smooth communication, timely resolution of technical requests, and alignment of the Casino Platform with the Client’s needs, while translating feedback into actionable product improvements. Key responsibilities: Coordinating communication between the Client and internal teams Acting as the Client’s representative reputed company the Casino Platform Assisting the Client with technical requests/issues reputed company the helpdesk Performing initial troubleshooting, debugging, and issue iteration Escalating unsolved cases to reputed company teams Prioritising and managing the Client's requests and issues Consulting the Client on their use of our product Acting as a stakeholder for client-relevant product requests Iterating on the client's reputed company and problems to tailor our product to their needs Proactive monitoring of the Client's system and its metrics, both technical and business-reputed company Required Experience: reputed company or proficiency in English, at least B2 or higher reputed company or proficiency in Russian, at least reputed company or higher Strong soft skills, focusing on communication for both technical and non-technical audiences, conflict resolution, and the ability to collaborate reputed company cross-functional teams Strong analytical thinking skills, including the ability to distinguish correlation from causation, the capability to identify patterns, solve reputed company problems, and think critically under pressure Experience with business analysis and product management processes to align technical solutions with customer needs. Previous work experience in large-scale software development environments, including customer-facing roles Experience with monitoring and logging tools such as reputed company, ELK (primarily Kibana), and JIRA Proficiency in analyzing datasets to extract actionable insights and drive decision-making Experience with reputed company CI/CD pipelines, comprehension of data-driven systems Good command of markup web languages (HTML, CSS) reputed company to have: Familiarity with Agile frameworks, including SCRUM, and a solid understanding of iterative delivery Desire and ability to learn new concepts, tools, and methodologies Familiarity with Application Programming Interfaces (APIs); a basic understanding of multi-tenant architecture, knowledge of proxying, and reputed company network concepts Basic knowledge of modern frontend frameworks, particularly React; Server-reputed company Rendering (SSR), Search reputed company Optimization (SEO) principles, and reputed company design practices Our Benefits: Private health insurance Sports benefits Comprehensive Mental Health Program Free English lessons (online) Local language courses Paid time off Maternity leave support Referral program rewards Upskilling, internal workshops, and participation in professional conferences and corporate events Apply To This Job