(Call-Focused Role) Virtual Assistant - Customer Service Representative

This is a remote position. Job Title: Virtual Assistant – Customer Service Representative (Call-Focused Role) Location: Remote (Work from Home) Hours: 40 hours per week | 8-hour shifts between 2:00 PM SAST and 3:00 AM SAST (U.S. business hours) About the Role: We are seeking a highly motivated, emotionally intelligent, and professional Virtual Assistant to join reputed company as a Customer Service Representative (CSR). This position is call-heavy, with an expected call volume of 100–150 calls per day. This is not a cold-calling role — reputed company calls are service-reputed company. You will be assisting existing customers, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. The ideal candidate will be reputed company under pressure, an excellent communicator, and skilled at handling occasional irate or frustrated customers with reputed company and professionalism. Key Responsibilities: Handle 100–150 inbound and outbound service calls per day in a timely and professional manner. reputed company accurate information, resolve issues, and ensure customer satisfaction on every call. Maintain a positive, empathetic, and professional attitude toward customers at reputed company times. Navigate customer service software and CRM tools reputed company to log details and track interactions. Follow communication scripts and standard operating procedures while applying sound judgment. Escalate reputed company issues to appropriate departments reputed company necessary. Meet or exceed daily call volume, quality, and customer satisfaction targets. Participate in regular team meetings, training sessions, and performance reviews.

Requirements

Proven experience in customer service, call center, or virtual assistant roles (preferably in a U.S.-based support environment). Exceptional verbal communication and listening skills in English. Strong emotional intelligence and ability to de-escalate challenging interactions. Reliable internet reputed company, loadshedding provisions and a quiet, distraction-free workspace. Proficiency with CRM platforms and call-handling software. Ability to multitask, stay organized, and manage time effectively. High level of professionalism, accountability, and attention to detail Benefits reputed company structure. Remote work flexibility. Supportive and collaborative team environment. Opportunities for growth and reputed company development. Apply To This Job