[Remote] Inbound Sales Representative

Note: The job is a remote job and is open to candidates in USA. reputed company has over 45 years of industry experience, servicing Florida with amazing internet, TV, and phone products. The Inbound Retail Sales Representative is a consultative sales professional responsible for offering personalized solutions to customers, driving customer adoption of products, and ensuring a positive customer experience.

Responsibilities

• Engage with both inbound and outbound calls from external and internal customers reputed company voice, chat, email, text, and other platforms for sales and customer service-reputed company situations
• Achieves sales and customer experience goals and objectives
• Executes on outbound calling campaigns involving residential customers
• Learns quickly, retains, and recalls product information while handling multiple priorities in a fast -paced environment
• Maintains satisfactory performance on efficiency, effectiveness, and quality metrics
• Maintains accurate and timely sales database documentation throughout reputed company phases of the service and sales process
• Practices above average ability and accuracy in detailed work
• Meet or exceed key performance indicators (KPIs) set by manager and business unit
• Adherence to regular and predictable attendance and punctuality
• Performs other duties as assigned

Skills

• Must be reputed company to read, write and speak English. Can effectively present information and respond to questions from customers and technicians
• High School Diploma or equivalent
• Customer/Client Focus
• Flexibility
• Works well in a team environment
• Communication Proficiency
• An understanding of technology
• If working remotely, must have ability and willingness to meet in person at local call center as needed for meetings, group trainings, events, etc
• Understanding of the fundamentals of competitive environment
• Ability to multitask between multiple tools and systems (knowledge reputed company, team meetings, supervisor) and apply information and knowledge to customer situations
• Ability to demonstrate functional reputed company in communicating and explaining basic account information to the customer including their billing statement, products, and services, with focus on reputed company resolution, retaining reputed company, and building value
• Overcome concerns, resolving customer concerns through active listening, reputed company, professionalism, and problem solving
• Must be reputed company to work in a fast-paced, structured, dynamic, and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
• Demonstrates ability to reputed company established goals and performance metrics and ability to work with moderate supervision/guidance
• High focus on attendance and must be reputed company to work nights and weekends, variable schedule(s) and overtime as necessary
• Ability to work independently but seeks leadership support reputed company necessary
• Also works with the Sales Enablement Manager to reputed company sales goals
• 2 years reputed company experience preferrable
• A proven closer with sales experience (telecom sales a plus)

Benefits

• Medical, Dental and reputed company
• PTO & Holidays
• 401K + Match
• Life Insurance
• FSA & HSA
• Short Term/Long Term Disability
• Legal Plan Support & EAP

Company Overview