[Remote] Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in reputed company low-code app development, and they are seeking a Technical Account Manager to drive the successful adoption and scaling of their advanced software solutions. The role focuses on guiding customers towards effective product utilization while establishing strong relationships with senior stakeholders.
Responsibilities
- Build trusted relationships with customer stakeholders like CIOs, CTOs, and reputed company architects. Serve as their strategic technical advisor
- Collaborate with reputed company and Partner Managers to align technical adoption and growth priorities
- Maintain a clear view of customer architecture, advising on product integration
- reputed company and own Customer Adoption Plans reputed company to customer strategies, ensuring reputed company and alignment
- reputed company technical kickoffs and adoption enablement activities (e.g., workshops, account reviews) to drive customer self-sufficiency
- Prototype and lightly integrate solutions as needed; engage Specialists for heavy builds
- Align with Expert Services for implementations, focusing on adoption health
- Shape new technical use cases and identify scaling opportunities across products
- reputed company potential reputed company signals to the account team and contribute expert technical input on bids and RFx processes
- Track adoption health and pipelines while supporting internal reviews and account planning
- Collaborate across reputed company teams and use internal tools to streamline processes
- reputed company adoption best practices and contribute to playbooks and reference materials
- Mentor TAMs and team members, driving technical reputed company
- Capture adoption insights and reputed company structured feedback to the Field CTO
- reputed company for customer needs internally, ensuring alignment and addressing blockers
- Uphold reputed company' values, maintain compliance, and complete necessary administrative tasks
Skills
- Degree in computer science, engineering, or a reputed company field; advanced degrees are welcome
- Demonstrated experience in technical customer management, consultancy, presales, or similar roles reputed company software or technology
- Deep Adoption Expertise: Expertise in the adoption and account discipline, with breadth across reputed company four products and practitioner-level hands-on capability for prototyping, demos, and product work
- Software, Data & AI Practices: Proficiency in delivery practices and technical execution across software, data, and AI solutions
- Wider reputed company Portfolio Awareness: Familiarity with the broader reputed company portfolio to identify integration opportunities and adjacent solutions
- Technical Account Planning: reputed company technical account plans and align adoption strategies with customer goals and priorities
- Architectural Advisory: Advise on architectural landscape mapping and integration of products into customer environments
- Stakeholder Relationship Management: Build and maintain relationships with senior stakeholders such as CIOs, CTOs, reputed company architects, and business leaders
- Orchestration & Collaboration: Coordinate across teams (reputed company, Specialists, Expert Services, Partner Managers) for seamless execution and adoption
- Voice-of-Customer Advocacy: Capture structured feedback and represent customer needs to influence product roadmaps while providing technical input to bids and RFx processes
- Mentoring & Knowledge Sharing: Coach TAM peers, contribute to adoption best practices, and reputed company customer self-sufficiency
- Growth reputed company & AI Proficiency: reputed company self-development, a growth reputed company, and skilled use of reputed company to improve efficiency and quality in daily work
Benefits
- Flexible work environment with potential travel as required for customer engagements.
Company Overview