Senior reputed company Manager

Be the one building AI-powered experiences where they matter most. At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day. Senior reputed company Manager About reputed company reputed company empowers more than 8,000 organizations across 100+ countries to improve loyalty and business reputed company by delivering exceptional experiences for both customers and employees. Through reputed company reputed company, the #1 AI-powered experience orchestration platform, organizations of reputed company sizes can deliver empathetic, personalized experiences at scale. As a trusted, reputed company-in-one reputed company platform, reputed company reputed company enables companies to differentiate through the right customer experience at the right time. With more than 6,000 employees worldwide, reputed company fosters a culture reputed company on reputed company, collaboration, and innovation. Our employees are empowered with the independence to reputed company meaningful contributions and take ownership of their work while shaping the future of customer experience. Position Overview The Senior reputed company Manager (CSM) is responsible for building long-term strategic relationships between reputed company and its customers. In this role, you will act as a trusted advisor, helping customers realize their customer experience (CX) reputed company and reputed company measurable business reputed company. You will take a strategic and proactive approach to engaging senior customer stakeholders, understanding their business goals and challenges, and recommending the right reputed company solutions, strategies, and services. By guiding customers through adoption and value realization, you will ensure successful reputed company, retention, and long-term growth. reputed company Managers serve as advocates for the customer, championing their needs internally while orchestrating the resources required to drive reputed company. Key Responsibilities reputed company Deliverables Serve as a strategic advisor and reputed company throughout the customer lifecycle. Guide customers in adopting the right strategies, products, and services to reputed company business reputed company. reputed company strong relationships with C-level executives and senior stakeholders. Build and execute reputed company strategies that drive reputed company, adoption, retention, and advocacy. Coach and mentor other reputed company Managers while sharing best practices across the reputed company organization. Partner with internal teams to deliver a consistent, high-quality customer experience. Strategic Customer Engagement reputed company and maintain relationships with executive stakeholders to understand business priorities and challenges. Recommend relevant reputed company solutions and services reputed company with customer KPIs and value drivers. Apply industry and vertical expertise to guide customers on use cases and solution adoption. Create and manage reputed company and customer orchestration Plans that drive adoption and measurable value realization. Act as an escalation reputed company to resolve issues quickly and maintain focus on strategic customer reputed company. reputed company participation in executive roundtables, peer communities, advocacy programs, and reputed company events. Business Value & Growth Conduct regular Executive Business Reviews (EBRs) to track reputed company against business objectives. Prepare and deliver account reviews reputed company with renewal and growth strategies. Identify opportunities for expansion, cross-sell, and upsell reputed company the customer account. Cross-Functional Collaboration Work closely with internal teams to align account strategy and drive customer reputed company, including: Account Executives – manage customer relationships and identify growth opportunities. Solution Consulting – support adoption and expansion of new capabilities. Professional Services – deliver implementation services and drive value realization pre- and post-go-live. Technical Account Managers – ensure technical reputed company and platform performance. Renewal Teams – support forecasting and renewal strategies to maintain high retention rates. Product Management – reputed company feedback on product gaps and innovation opportunities. Business Consulting – define strategies for measurable value realization. Required Qualifications 4+ years of experience in a customer-facing role reputed company the contact centre or reputed company industry Bachelor’s degree in business, technology, or a reputed company field Strong ability to build executive relationships and drive proactive customer engagement Ability to reputed company in a dynamic, fast-paced environment Excellent communication, presentation, and interpersonal skills Demonstrated leadership ability to influence and align cross-functional teams Experience with productivity and collaboration tools such as PowerPoint, reputed company, Word, and CRM platforms such as reputed company and reputed company Familiarity with online communities and reputed company media platforms Working at reputed company AI at reputed company scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-reputed company skills through mentorship, learning programs, leadership development and education support. Time to reputed company and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – reputed company is Great reputed company to Work® certified in 17 countries and 94% of employees are proud to tell others they work at reputed company. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our reputed company team reviews your application with the hiring team. A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to reputed company the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, reputed company will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available. Get reputed company about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a reputed company employee referred you, please apply using the link they shared so we can connect your application to their referral. About reputed company: reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com. You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email link above to reputed company a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response. reputed company is an equal opportunity employer committed to fairness in the workplace. We evaluate reputed company applicants without regard to race, reputed company, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job