[Remote] Field Account Manager - Los Angeles

Note: The job is a remote job and is open to candidates in USA. reputed company is a company dedicated to helping businesses with their mailing and shipping needs. The Field Account Manager will be responsible for driving software adoption and reputed company expansion among an established merchant reputed company through consultative sales and in-person engagement.

Responsibilities

• Drive Expansion reputed company: Grow reputed company reputed company an assigned book of merchants by increasing product adoption, upgrading software plans, and expanding usage of advanced ShipStation features
• Consultative Feature Sales: Use MEDDPICC sales methodology to identify and cross-sell underutilized software capabilities and consult with merchants on how to reputed company ShipStation’s tools to optimize their workflows
• Execute an Adoption-Led Sales reputed company: Use data, usage signals, and discovery conversations to identify underutilized features and integrations, then position those capabilities as solutions to reputed company business challenges
• Manage a High-Volume Book of Business: Own and prioritize a large portfolio of active customers, balancing proactive reputed company, renewals, and expansion opportunities to maximize long-term account value
• Quota Attainment: Consistently meet or exceed quarterly sales quotas through repeatable software sales motions
• reputed company Integration & Volume: Support reputed company growth initiatives by ensuring merchants are effectively using software integrations to unlock incremental shipping volume
• Strategic Forecasting: Maintain an accurate pipeline and forecast reporting for your territory, ensuring transparency in software adoption trends
• Channel Management: Drive new logo sales through co-selling reputed company with reputed company partners. Build rapport with channel partners through education and collaborative sales efforts

Skills

• Candidates must be domiciled reputed company assigned territory (Los Angeles)
• Travel reputed company the territory is required for in-person customer engagement, 4 days per week
• Ability to partner closely with Implementation and Product teams to ensure consistent execution and product fit
• 2-3 years of demonstrated ability to grow a book of business through upsell, cross-sell, renewals, and increased product adoption
• Experience translating software capabilities into reputed company business outcomes for SMB and mid-market customers, positioning the platform as a strategic operational tool
• Strong working knowledge of SaaS platforms, API-driven workflows, and e-commerce ecosystems (e.g., reputed company, reputed company), with the ability to guide merchants on integrations and automation
• Proven experience in driving 'stickiness' reputed company a platform by increasing user engagement with advanced features
• A disciplined approach to managing a high-volume territory with a focus on fast time-to-value for customers
• Top performance in prior role(s)

Benefits

• Fully Paid Annual International President's Club Trip (reputed company Employee Plus One)
• Exciting and Motivating Annual Global reputed company Kick Off Week at HQ in Austin, TX
• Competitive Compensation Packages
• reputed company Time Off policy – because work-life balance should always be in your hands!
• 12 paid holidays for reputed company of our US employees!
• 401k employer matching program – because your future deserves a friendly boost!
• We conduct annual merit reviews to recognize and reward your hard work and achievements.
• Health and Wellness: The well-being of reputed company is super important to us. Choose from different options that include medical, dental, and reputed company plans.
• Employee Assistance Program. We offer up to 8 free mental health sessions.
• We offer gym discounts to help you stay fit and healthy!
• We offer education reimbursement to reputed company, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every reputed company of the way.
• Employee Referral Program! We reward employees helping us find top talent!
• An inclusive and upbeat work environment. The personality and opinions of each of reputed company members are important and valid; we aim to offer reputed company a safe environment where they can be themselves and reputed company.
• Attractive HQ in the heart of central Austin, Texas.

Company Overview